Remote Customer Service Rep - Home Services

School Result; Marlborough (MA); Remote; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid parental leave

Disability and life insurance

Paid holidays

Health savings account options

Job summary

A waste management company is seeking a Customer Service Representative to be the main point of contact for customer inquiries. This full-time remote role involves answering a high volume of calls and assisting with service scheduling, providing detailed information, and resolving issues. Candidates must have a high school diploma and prior customer service experience, with a pay range of $18 to $22 per hour. The role requires strong communication skills and basic computer literacy. Opportunities for advancement and benefits are also included.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience.
• Strong oral and written communication skills required.
• Basic computer literacy with email and internet proficiency.

Responsibilities

• Answer customer calls and concerns effectively.
• Provide engaging and educational service to customers.
• Schedule residential pumping services.
• Clarify customer inquiries and provide accurate information.
• Enter service orders into management systems.
• Manage heavy call volumes efficiently.

Skills

Customer service experience

Strong oral and written communication skills

Detail-oriented

Problem-solving skills

Basic computer literacy

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

A waste management company is seeking a Customer Service Representative to be the main point of contact for customer inquiries. This full-time remote role involves answering a high volume of calls and assisting with service scheduling, providing detailed information, and resolving issues. Candidates must have a high school diploma and prior customer service experience, with a pay range of $18 to $22 per hour. The role requires strong communication skills and basic computer literacy. Opportunities for advancement and benefits are also included.