Remote Government PMO Team Lead

Systems Integration, Inc.; Kansas City (MO); Remote; USD 85,000 - 125,000; Full time

Job summary

A leading provider of contact center solutions is seeking a Team Lead in Kansas City, MO. The role involves overseeing operations and ensuring compliance with standards while responding to customer inquiries. The ideal candidate has a public trust clearance, excellent communication skills, and experience in customer service. This position supports a remote Government Program Management office and requires a detail-oriented professional who can thrive in a fast-paced environment.

Qualifications

• Must have a public trust clearance.
• Excellent verbal and written communication skills are essential.
• Proficiency with CRM systems, especially Salesforce.
• Ability to manage customer interactions effectively.
• Associate's Degree and 3 years of relevant experience or 5 years in the field required.

Responsibilities

• Oversee daily operations of the program.
• Supervise contractor personnel.
• Ensure compliance with performance standards.
• Serve as liaison between contractor and Government.
• Respond to customer inquiries during peak contact periods.

Skills

Public trust clearance

Excellent verbal and written communication skills

Customer interactions management

CRM systems proficiency

Google Workspace usage

Basic technical troubleshooting

Attention to detail

Working in a fast-paced environment

Education

Associate's Degree

Tools

Salesforce

Job description

A leading provider of contact center solutions is seeking a Team Lead in Kansas City, MO. The role involves overseeing operations and ensuring compliance with standards while responding to customer inquiries. The ideal candidate has a public trust clearance, excellent communication skills, and experience in customer service. This position supports a remote Government Program Management office and requires a detail-oriented professional who can thrive in a fast-paced environment.