Remote Customer Service Rep – Financial Services (Spanish)

First Citizens Bank; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens Bank is hiring multiple full-time Customer Service Representatives in our inbound Customer Engagement Center. This is a remote role with initial training conducted both remote and onsite, located near Raleigh, NC. Bilingual Spanish skills are a plus.

Candidates must be willing to commute for training and occasional in-person duties. Responsibilities include handling inbound calls and chats across multiple banking products, assisting with transactions, and identifying cross-sell

Qualifications

• High school diploma or GED with 1 year call center or customer service experience
• Strong verbal and written communication skills
• Working knowledge of PC-based software
• Ability to work in multiple software applications at one time
• Strong keyboard skills
• Ability to multi-task in a fast-paced environment
• Ability to display professionalism while interacting with others

Responsibilities

• Client Service - Answers inbound client calls and chats spanning multiple banks and states. Addresses needs ranging from routine balance and transaction questions to more complex issues requiring further research.
• Business Proficiency - Serves as a resource on operations, policy, and procedure information to both associates and clients.
• Crime Mitigation - Serves as initial point of contact for reported fraud and forgery. Documents the reported activity and takes appropriate action.
• Sales Support - Identifies cross-sales opportunities through client profiles and account detail information.

Skills

Verbal communication

Written communication

Keyboard skills

Multitasking

PC software

Call center experience

Financial services experience

Spanish (bilingual)

Education

Bachelor’s degree

Tools

PC-based software

Multiple software applications

Job description

First Citizens Bank is hiring multiple full-time Customer Service Representatives in our inbound Customer Engagement Center. This is a remote role with initial training conducted both remote and onsite, located near Raleigh, NC. Bilingual Spanish skills are a plus.

Candidates must be willing to commute for training and occasional in-person duties. Responsibilities include handling inbound calls and chats across multiple banking products, assisting with transactions, and identifying cross-sell