Bilingual Banking Support Specialist - Spanish

First Bank (FBNC); Greensboro (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

First Bank (FBNC) in Greensboro, NC seeks a bilingual Customer Support Specialist to assist Spanish-speaking customers, prospects and branch personnel via calls, email, secure messages, chat and other approved channels. You will aim for first call resolution across retail banking inquiries and related services.

The role requires strong communication, confidentiality, and the ability to learn quickly in a fast-paced environment, with emphasis on service excellence and policy compliance.

Qualifications

• Excellent verbal and written communication in English and Spanish required.
• Experience in a business environment with confidential information handling.
• Ability to work in a fast-paced environment with minimal supervision.

Responsibilities

• Handle inbound calls, emails, secure messages, chat, and other approved channels for Spanish-speaking customers.
• Provide first call resolution for retail banking inquiries and related services.
• Assist with Telephone Banking, Online Banking, Debit Card inquiries, and basic transactions.
• Identify cross-sell opportunities and refer to senior specialists as needed.
• Maintain up-to-date knowledge on products, policies, and regulatory requirements.

Skills

Bilingual Spanish-English

Customer service

Phone skills

Active listening

Multitasking

Education

High school diploma / GED

Tools

Mainframe systems

MS Word / Spreadsheets

Job description

First Bank (FBNC) in Greensboro, NC seeks a bilingual Customer Support Specialist to assist Spanish-speaking customers, prospects and branch personnel via calls, email, secure messages, chat and other approved channels. You will aim for first call resolution across retail banking inquiries and related services.

The role requires strong communication, confidentiality, and the ability to learn quickly in a fast-paced environment, with emphasis on service excellence and policy compliance.