Remote Customer Care Rep

Actalent; United States; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Great benefits package

Work life balance

Growth opportunities

Job summary

Actalent is seeking a Remote Customer Care Rep to handle high volumes of outbound calls, scheduling and customer inquiries in a fully remote setting. The role emphasizes service knowledge, appointment management, and meeting performance metrics.

The position supports program management and customer engagement within energy and utility services, with standard hours and remote work flexibility. Growth opportunities exist within related departments and service areas.

Qualifications

• At least 2 years of experience in a call center/high volume customer service role.
• Experience working successfully in a fast-paced environment.
• Experience supporting utility-related programs or customer service operations is beneficial.
• Comfort working with scheduling systems or appointment management tools.
• Ability to work both independently and collaboratively
• Interest in contributing to energy efficiency and clean energy initiatives.
• Professional phone etiquette and customer service mindset.

Responsibilities

• Conduct outbound calls and manage inbound calls according to daily dialing goals set by leadership.
• Use service knowledge to showcase the solutions that CMC Energy can offer, analyze individual customer needs, and respond to customer inquiries efficiently
• Confirm appointments and conduct reminder calls three days and one day before scheduled appointments.
• Qualify program applicants, complete questionnaires and mail program applications as needed by location.
• Obtain relevant customer information and accurately enter tracking data into client and CMC database systems.
• Resolve general customer service issues. Escalate as appropriate.
• Meet individual performance metrics consistently, including adherence, number of scheduled appointments, number of completed appointments, QA scores, and appointment cancellation rate.
• Focus on achieving individual goals such as total talk time and calls dialed, while also contributing to team and program goals.
• Follow scripts accurately and explain product details, program eligibility criteria, and gather necessary customer information.
• Attend mandatory weekly or bi-weekly team meetings, quality assurance sessions, and one-on-one coaching sessions with leadership and QA analysts.
• Provide administrative support as needed.
• Perform other duties as assigned.

Skills

Call center experience

High volume

Fast-paced environment

Utility programs

Scheduling tools

Independent work

Team collaboration

Energy efficiency interest

Phone etiquette

Tools

Scheduling systems

Job description

Job Title: Remote Customer Care Rep

Location: Fully Remote

Pay Rate:$20 - $22 an hour

A highly reputable Energy & Utility organization is seeking a remote Customer Care Rep to join their team. The role consists of various responsibilities including but not limited to a high volume of outbound calls related to scheduling, answering questions regarding service, reminder calls for appointments, applications, and much more!

Responsibilities

• Conduct outbound calls and manage inbound calls according to daily dialing goals set by leadership.
• Use service knowledge to showcase the solutions that CMC Energy can offer, analyze individual customer needs, and respond to customer inquiries efficiently
• Confirm appointments and conduct reminder calls three days and one day before scheduled appointments.
• Qualify program applicants, complete questionnaires and mail program applications as needed by location.
• Obtain relevant customer information and accurately enter tracking data into client and CMC database systems.
• Resolve general customer service issues. Escalate as appropriate.
• Meet individual performance metrics consistently, including adherence, number of scheduled appointments, number of completed appointments, QA scores, and appointment cancellation rate.
• Focus on achieving individual goals such as total talk time and calls dialed, while also contributing to team and program goals.
• Follow scripts accurately and explain product details, program eligibility criteria, and gather necessary customer information.
• Attend mandatory weekly or bi-weekly team meetings, quality assurance sessions, and one-on-one coaching sessions with leadership and QA analysts.
• Provide administrative support as needed.
• Perform other duties as assigned.

Essential Skills

• At least 2 years of experience in an call center/high volume customer service role.
• Experience working successfully in a fast-paced environment.
• Experience supporting utility-related programs or customer service operations is beneficial.
• Comfort working with scheduling systems or appointment management tools.
• Ability to work both independently and collaboratively
• Interest in contributing to energy efficiency and clean energy initiatives.
• Professional phone etiquette and customer service mindset.

Benefits

• Great benefits package
• Work life balance
• Stability and clear opportunities for growth into other areas of the dealership over time.

Work Environment

This position operates in a fully remote work environment with standard office hours from 9:00 a.m. to 5:30 p.m. The role supports program management, customer engagement, field services, call center support, and quality assurance.

Job Type & Location

This is a Permanent position based out of Princeton, NJ.

Pay and Benefits

The pay range for this position is $19.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Princeton,NJ.

Application Deadline

This position is anticipated to close on Sep 25, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications withoutregard to race, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristic protectedby law.

If you would like to request a reasonable accommodation, such as the modification oradjustment of the job application process or interviewing process due to a disability,please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance:Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in thecity and county of San Francisco, we will consider for employment qualified applicantswith arrest and conviction records.

Massachusetts Lie Detector:It is unlawful in Massachusetts to require or administer a lie detector test as acondition of employment or continued employment. An employer who violates this lawshall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):We may use Artificial Intelligence (AI) to support parts of our hiring process,including sourcing, screening, and evaluating candidates. AI helps assess applicationsand qualifications, but final decisions are made by our hiring team. By applying, youacknowledge and agree that your application may be reviewed using AI tools.