Remote Customer Service Pro - Multichannel Support

Infinite Computer Solutions; Washington (District of Columbia); Remote; USD 32.000 - 45.000; Vollzeit

Zusammenfassung

Infinite Computer Solutions is seeking a Customer Service Representative (Remote) to handle inquiries across phone, email, chat, and other channels while delivering high-quality service and ensuring policy compliance. The role observes a Monday to Friday schedule and requires strong communication and problem-solving capabilities.

Responsibilities include using CRM systems, recording interactions, and maintaining attendance.

Qualifikationen

• Experience in inbound and outbound call center environments.
• Proficiency with CRM systems and basic computer applications.
• Multitask across multiple communication channels.
• Strong problem-solving and issue-resolution skills.
• Ability to follow detailed instructions and procedures.
• Self-driven with strong research and resource utilization skills.
• Customer-focused with a positive, professional tone.
• High reliability and strong attention to detail.

Aufgaben

• Meet attendance, schedule adherence, quality, and performance metrics such as NPS and resolution rates.
• Operate CRM tools, telephony systems, and other customer support platforms.
• Record all customer interactions in CRM or case management systems.
• Manage inbound/outbound calls while responding to chats, emails, and other channels in a timely manner.
• Resolve customer issues or escalate when necessary.
• Apply coaching to improve performance and call handling.
• Follow SOPs and update knowledge bases.
• Encourage customers to use electronic/self-service channels.
• Maintain strict schedule adherence and reliable attendance.
• Perform other related tasks as assigned.

Kenntnisse

Communication

Call center experience

Multichannel support

CRM familiarity

Problem solving

Attention to detail

Self-motivated

Professional tone

Tools

CRM software

Jobbeschreibung

Infinite Computer Solutions is seeking a Customer Service Representative (Remote) to handle inquiries across phone, email, chat, and other channels while delivering high-quality service and ensuring policy compliance. The role observes a Monday to Friday schedule and requires strong communication and problem-solving capabilities.

Responsibilities include using CRM systems, recording interactions, and maintaining attendance.