Remote Customer Support Specialist (Multichannel)

Infinite Computer Solutions; Washington (District of Columbia); Remote; USD 32,000 - 42,000; Full time

Job summary

Infinite Computer Solutions is seeking a Customer Service Representative to join our Remote Contact Centre. The CSR will handle inquiries across phone, email, chat, fax, and SMS, delivering high-quality service while maintaining compliance with client and company standards.

Responsibilities include meeting performance targets, using CRM and telephony systems, and documenting interactions precisely. A proactive, customer-focused approach and ability to work across channels are essential for

Qualifications

• Excellent verbal and written communication.
• Experience in inbound and outbound call center environments.
• Proficiency with CRM systems and basic computer applications.
• Ability to multitask across multiple communication channels.

Responsibilities

• Meet attendance and schedule adherence targets (NPS, resolution rates).
• Operate CRM tools, telephony systems and other support platforms.
• Record all customer interactions accurately in CRM/case systems.
• Handle multichannel inquiries with timely responses.
• Resolve issues or escalate when needed to ensure high service quality.
• Apply coaching feedback to improve performance and call handling.
• Follow SOPs and maintain up-to-date knowledge of policies.
• Encourage use of electronic/self-service channels where applicable.
• Maintain reliable attendance and adherence to schedule.
• Perform other related tasks as assigned.

Skills

Verbal & written communication

Inbound & outbound calls

CRM systems

Multichannel support

Problem solving

Following instructions

Research & resource use

Customer-focused

Tools

CRM systems

Job description

Infinite Computer Solutions is seeking a Customer Service Representative to join our Remote Contact Centre. The CSR will handle inquiries across phone, email, chat, fax, and SMS, delivering high-quality service while maintaining compliance with client and company standards.

Responsibilities include meeting performance targets, using CRM and telephony systems, and documenting interactions precisely. A proactive, customer-focused approach and ability to work across channels are essential for