Remote Customer Service Pro – Boise Area (Mon–Fri)

Upfront Plumbing Drains Heating and Air; Boise (ID); Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) plan

Vacation pay

Opportunities for professional growth

Supportive and collaborative work文化

Job summary

Upfront Plumbing, Drains, Heating, and Air is seeking a full-time Customer Service Rep to join our remote team serving the Idaho (Boise area) market. The position offers an hourly wage of $18 – $22 depending on experience and a comprehensive benefits package including a 401(k) plan, vacation pay, opportunities for professional growth, and a supportive work culture.

The daily schedule runs from 8:00 a.m. to 5:00 p.m., Monday through Friday, with occasional on-call responsibilities.

Qualifications

• Residence in Idaho (Boise area) is required.
• Ability to work remotely with own computer, monitors, phone, and high-speed internet suitable for a call-heavy role.
• Strong communication in a fast-paced, high-volume call environment.

Responsibilities

• Handle a high volume of inbound calls as the primary point of contact.
• Schedule jobs by matching technicians to assignments based on urgency, location and skill.
• Serve as the main communication liaison among customers, technicians and management; update records and confirm appointments.

Skills

Communication

Problem solving

Reliability

Job description

Upfront Plumbing, Drains, Heating, and Air is seeking a full-time Customer Service Rep to join our remote team serving the Idaho (Boise area) market. The position offers an hourly wage of $18 – $22 depending on experience and a comprehensive benefits package including a 401(k) plan, vacation pay, opportunities for professional growth, and a supportive work culture.

The daily schedule runs from 8:00 a.m. to 5:00 p.m., Monday through Friday, with occasional on-call responsibilities.