Service Coordinator (56248)

Seer Group; Boise (ID); Presencial; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

Western Heating and Cooling in Boise, ID is seeking a Residential Dispatcher / Service Admin to manage the day-to-day operations of the service department and help meet company objectives.

The role includes dispatching, backend service administration, supervising technicians, and collaborating with team members. It also offers overtime opportunities and potential on-call evenings and weekends in a full-time capacity.

Formación

• Experience in dispatch or service admin roles is a plus.
• Strong organizational and communication skills.
• Ability to multitask and coordinate with multiple teams.

Responsabilidades

• Daily Dispatch: manage day schedule to ensure technicians and clients are prepared for jobs.
• Service Admin: perform backend tasks to keep the department running efficiently.
• Supervision: oversee technicians to ensure compliance with policies.
• Team Collaboration: work with technicians, leads, and office staff.
• Continued Education: stay updated on industry practices and training.
• Other Duties as Assigned

Descripción del empleo

Job Location: Western Heating and Cooling - Boise, ID, Position Type: Full Time, Salary Range: $20.00 - $20.00Hourly, Residential Dispatcher / Service Admin

Compensation: Starting at $20 per hour, DOE, hourly pay and performance incentives

Job-Type: Full Time (with some overtime, possibility of on-call evening and weekends)

Western is seeking to add to our existing team of Residential Dispatchers & Service Admins in our Residential Service Department. Our Dispatchers are responsible for running the day-to-day operation of the service department, and assuring we hit key company & departmental objectives. This position offers an excellent opportunity for a dedicated professional to contribute to our company's success and grow within our organization.

Key Responsibilities

• Daily Dispatch: Oversee the past, current, and future day schedule to assure all clients & technicians are adequately supplied and prepared for their jobs, ensure the upmost efficiency of technician routing & opportunity capture, work with a variety of other departments to assure smooth client handoff & tasks resolution.
• Service Admin: Complete a variety of tasks necessary to allow the department to run efficiently and effectively, these items are largely "backend" without direct impact on the current days schedule.
• Supervision: Supervise assigned technicians to ensure they are adhering to company policies and procedures.
• Team Collaboration: Work closely with technicians, leads, and other office personnel on a variety of collaborative matters.
• Continued Education: Stay updated on industry best practices and participate in training sessions to enhance skills and knowledge in a variety of areas.
• Other Duties as Assigned