Remote Customer Service Rep (Entry Level) | Flexible Hours

Aetna; Pasadena (CA); Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Retirement savings plan

Paid time off and holidays

Opportunities for career advancement

Job summary

Aetna is looking for a Work From Home Customer Service Representative to join its team. In this entry-level role, you will provide exceptional customer experiences by engaging with customers through phone, email, and chat. You will be responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction.

This position offers flexible schedules, including evenings and weekends, and requires a high school diploma. Join Aetna to contribute to a supportive work environment.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a passion for helping others.
• Ability to multitask and navigate computer systems efficiently.

Responsibilities

• Handle inbound customer inquiries promptly and effectively.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and elevate issues as needed.

Skills

Excellent communication skills

Strong customer service orientation

Ability to multitask

Adaptability to fast-paced environment

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Aetna is looking for a Work From Home Customer Service Representative to join its team. In this entry-level role, you will provide exceptional customer experiences by engaging with customers through phone, email, and chat. You will be responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction.

This position offers flexible schedules, including evenings and weekends, and requires a high school diploma. Join Aetna to contribute to a supportive work environment.