Remote Customer Service & Order Coordination Specialist

OpenKrill; United States; À distance; USD 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Work from home

Flexible hours

Résumé du poste

OpenKrill is seeking a dedicated customer service professional to join a remote, full-time team. You will handle inbound/outbound calls, process orders, and follow up on payments while collaborating with Operations, Finance and the sales team.

You’ll work with Australian business hours, support diverse order management systems, and help our wholesale customers across regions from a home office setup.

Qualifications

• 3+ years' experience in customer service, sales support, order entry or call-based B2B administration.
• Excellent spoken and written English, with a clear, confident phone manner.
• Experience with inbound and outbound customer calls.
• Strong order-entry accuracy: product codes, quantities, addresses, special instructions.
• Experience with an order-management, ERP or accounting system. Any system is fine; we'll train you on ours.
• Comfort contacting customers to ask for a payment update. You don't need a collections background.
• Confidence with Outlook, Excel, shared folders and Teams.
• A home-office set-up with reliable high-speed internet, a quality headset and a quiet space.
• Availability to work Monday-Friday on Australian business hours.

Responsabilités

• Answer inbound calls (around 15-20 a day) about order status, product availability, deliveries and account questions, and make every customer feel acknowledged.
• Make proactive follow-up calls to existing customers about orders, backorders, deliveries and overdue accounts, using scripts and natural conversation.
• Enter manual orders from phone, email and order forms, checking details before they go through and clarifying anything unclear.
• Politely follow up on payments from an approved call list, and record every outcome clearly.
• Log everything in shared systems so calls, notes and next steps are visible to the team.
• Be the link between customer service, Operations, Finance and the commercial team, handing matters over with complete facts.
• Support the Australian office with basic reports, filing and admin as needed.

Connaissances

Customer service

Order entry

B2B administration

Outils

Unleashed

SAP Business One

Xero

MYOB

NetSuite

Microsoft Dynamics

Description du poste

OpenKrill is seeking a dedicated customer service professional to join a remote, full-time team. You will handle inbound/outbound calls, process orders, and follow up on payments while collaborating with Operations, Finance and the sales team.

You’ll work with Australian business hours, support diverse order management systems, and help our wholesale customers across regions from a home office setup.