Remote Customer Service Specialist - Chicago Ops

Walmart; Chicago (IL); On-site; USD 23,419 - 31,684; Full time

Job summary

Walmart in Chicago, IL, is hiring for a role focused on strengthening customer service operations and translating business developments into practical actions. The position is on-site and compensated at $20 per hour.

You will collaborate with Operations, Merchandising, and other teams to evaluate trends, share insights with leadership, and design plans to improve contact center results. A Bachelor’s degree or 2+ years of relevant experience is required.

Qualifications

• Bachelor’s degree in business, technology, communications, or a related field, OR at least 2 years of experience in retail, contact center management, or a related area.

Responsibilities

• Collaborates with stakeholders to gain knowledge of business developments and develops an action plan to enhance customer services.
• Executes customer support mitigation plans by evaluating trends and sharing insights with management.
• Aids in proactive support activities by reviewing challenges, monitoring milestones, and applying resolution plans.
• Executes customer service operations by implementing changes to processes, standards, and policies.
• Builds stakeholder engagement and aligns resources for initiatives and special requests.
• Promotes Walmart values, ethics, and compliance in day‑to‑day operations.

Skills

Communication

Stakeholder management

Problem solving

Education

Bachelor’s degree in business, technology, communications, or related field

Job description

Walmart in Chicago, IL, is hiring for a role focused on strengthening customer service operations and translating business developments into practical actions. The position is on-site and compensated at $20 per hour.

You will collaborate with Operations, Merchandising, and other teams to evaluate trends, share insights with leadership, and design plans to improve contact center results. A Bachelor’s degree or 2+ years of relevant experience is required.