Remote Customer Service Manager — Lead & Train Team

Lineage; Town of Conklin (NY); Hybrid; USD 69,000 - 123,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401k retirement plan

Paid time off

Annual bonus eligibility

7 holidays minimum

Job summary

Lineage is seeking a Customer Service Manager to lead a team of six reports in a fully remote role with the option to attend onsite meetings. The ideal candidate will manage customer service activities, finalize contracts, onboard new customers, and partner with the Operations Manager to ensure smooth warehouse communications.

The role emphasizes talent development, training, and building a high-performing virtual team, with a preference for candidates within commuting distance for occasional

Qualifications

• Excellent interpersonal and communication skills with the ability to interact with all levels of the organization
• Proficient computer skills, including Microsoft Office Suite
• Ability to read, analyze, and interpret company policies, procedures, and agreements
• Excellent organizational skills, including the ability to multi-task and prioritize workload
• Strong conflict management skills, including those involving sensitive and complex matters
• Ability to work a flexible work schedule and shift, including weekends if needed

Responsibilities

• Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness
• Resolve day-to-day customer service problems including data entry errors, customer complaints, and questions
• May work with Operations Manager to ensure information flow with the warehouse is efficient; to include on time turn for trucks, accurate receipt, and shipment of goods
• May handle record management/retention for bill of ladings, proof of deliveries, invoices, and accounting credits
• Enhance office productivity through proficient use of resources and tools
• Knowledge of SAP preferred
• Strong working relationship with Account Managers for customer resolution timeliness.

Skills

Interpersonal skills

Communication

Computer skills

Policy interpretation

Organizational skills

Conflict management

Flexible scheduling

Tools

SAP

Job description

Lineage is seeking a Customer Service Manager to lead a team of six reports in a fully remote role with the option to attend onsite meetings. The ideal candidate will manage customer service activities, finalize contracts, onboard new customers, and partner with the Operations Manager to ensure smooth warehouse communications.

The role emphasizes talent development, training, and building a high-performing virtual team, with a preference for candidates within commuting distance for occasional