Remote Customer Service Manager — Coach & Scale Support

Huzzle; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary based on experience

Flexible work environment

Long-term career growth opportunities

Job summary

Huzzle is seeking a dedicated Customer Service Manager to enhance operations and customer experience. In this pivotal role, you will drive a culture of excellence, ensuring high-quality service throughout every customer interaction.

The ideal candidate will have over 3 years of experience in customer service leadership, strong communication skills, and a proven ability to manage remote teams. This fully remote position offers a competitive salary and long-term career growth in a high-demand industry.

Qualifications

• 3+ years of experience in a Customer Service Management or Leadership role.
• Exceptional communication skills with empathy and clarity.
• Proven track record of managing remote or distributed teams.

Responsibilities

• Oversee daily operations of the customer support team.
• Mentor and develop team members with performance reviews.
• Identify bottlenecks in the customer journey and improve processes.

Skills

Customer Service Management

Remote Team Management

Communication Skills

Data Analysis

Help Desk Software Proficiency

Tools

Zendesk

Salesforce

Intercom

Job description

Huzzle is seeking a dedicated Customer Service Manager to enhance operations and customer experience. In this pivotal role, you will drive a culture of excellence, ensuring high-quality service throughout every customer interaction.

The ideal candidate will have over 3 years of experience in customer service leadership, strong communication skills, and a proven ability to manage remote teams. This fully remote position offers a competitive salary and long-term career growth in a high-demand industry.