Customer Service Manager

Lineage; Town of Conklin (NY); Hybrid; USD 69,000 - 123,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401k retirement plan

Paid time off

Annual bonus eligibility

7 holidays minimum

Job summary

Lineage is seeking a Customer Service Manager to lead a team of six reports in a fully remote role with the option to attend onsite meetings. The ideal candidate will manage customer service activities, finalize contracts, onboard new customers, and partner with the Operations Manager to ensure smooth warehouse communications.

The role emphasizes talent development, training, and building a high-performing virtual team, with a preference for candidates within commuting distance for occasional

Qualifications

• Excellent interpersonal and communication skills with the ability to interact with all levels of the organization
• Proficient computer skills, including Microsoft Office Suite
• Ability to read, analyze, and interpret company policies, procedures, and agreements
• Excellent organizational skills, including the ability to multi-task and prioritize workload
• Strong conflict management skills, including those involving sensitive and complex matters
• Ability to work a flexible work schedule and shift, including weekends if needed

Responsibilities

• Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness
• Resolve day-to-day customer service problems including data entry errors, customer complaints, and questions
• May work with Operations Manager to ensure information flow with the warehouse is efficient; to include on time turn for trucks, accurate receipt, and shipment of goods
• May handle record management/retention for bill of ladings, proof of deliveries, invoices, and accounting credits
• Enhance office productivity through proficient use of resources and tools
• Knowledge of SAP preferred
• Strong working relationship with Account Managers for customer resolution timeliness.

Skills

Interpersonal skills

Communication

Computer skills

Policy interpretation

Organizational skills

Conflict management

Flexible scheduling

Tools

SAP

Job description

This is a fully remote opportunity; however, candidates must live within approximately one hour of the office and be available to attend onsite meetings, training sessions as needed.

The Customer Service Manager will lead a team of six direct reports who are also expected to be within commuting distance of the office. We are seeking an engaging, people-focused leader with proven experience managing remote employees, developing talent, delivering effective training, and building a connected, high-performing team in a virtual environment.

Direct a team of employees in the office department. Manage general office and customer service activities, to include finalizing contracts and onboarding new customers.

Key Duties And Responsibilities

Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness

• Resolve day-to-day customer service problems including data entry errors, customer complaints, and questions
• May work with Operations Manager to ensure information flow with the warehouse is efficient; to include on time turn for trucks, accurate receipt, and shipment of goods
• May handle record management/retention for bill of ladings, proof of deliveries, invoices, and accounting credits
• Enhance office productivity through proficient use of resources and tools
• Knowledge of SAP preferred
• Strong working relationship with Account Managers for customer resolution timeliness.

Minimum Requirements (knowledge, Skills, Abilities)

Excellent interpersonal and communication skills with the ability to interact with all levels of the organization

• Proficient computer skills, including Microsoft Office Suite
• Ability to read, analyze, and interpret company policies, procedures, and agreements
• Excellent organizational skills, including the ability to multi-task and prioritize workload
• Strong conflict management skills, including those involving sensitive and complex matters
• Ability to work a flexible work schedule and shift, including weekends if needed

Pay Range:$68,500.00 - $123,300.00

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

• Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.