Remote Customer Service Manager: Lead a Six‑Member Team

Lineage Logistics; Town of Conklin (NY); Híbrido; USD 62 000 - 93 000; Tempo integral

Resumo da oferta

Lineage Logistics seeks a Customer Service Manager to lead a team of six direct reports, overseeing onboarding, contracts, and day-to-day customer service activities. This is a fully remote opportunity, but candidates must reside within about an hour of the office to attend onsite meetings and training as needed.

You will develop talent, deliver training, and build a connected, high-performing team in a virtual environment.

Qualificações

• Excellent interpersonal and communication skills across all levels.
• Proficient with Microsoft Office Suite; able to manage data entry and reporting.
• Ability to read and interpret policies, procedures, and agreements.
• Strong organizational skills and multi-tasking ability.
• Experience managing remote employees and training programs.

Responsabilidades

• Lead a team of six direct reports, providing training and performance feedback.
• Resolve day-to-day customer service issues, including errors and complaints.
• Coordinate with Operations to ensure on-time truck turns and accurate receipt/shipment.
• Manage record retention for bills of lading, PODs, invoices, and credits.
• Enhance productivity through effective use of resources and tools.
• Collaborate with Account Managers to ensure timely customer resolution.

Conhecimentos

Interpersonal skills

Communication

Microsoft Office

SAP

Flexibility

Team leadership

Ferramentas

SAP

Microsoft Office

Descrição da oferta de emprego

Lineage Logistics seeks a Customer Service Manager to lead a team of six direct reports, overseeing onboarding, contracts, and day-to-day customer service activities. This is a fully remote opportunity, but candidates must reside within about an hour of the office to attend onsite meetings and training as needed.

You will develop talent, deliver training, and build a connected, high-performing team in a virtual environment.