Remote Customer Service Manager — Growth & Value Selling

Kohls; Springdale (AR); Remote; USD 90,000 - 127,000; Full time

Benefits offered by this job

Remote work option

Retirement matching

Coaching for manager goals

Job summary

Kohls in Springdale, AR seeks a Customer Service Manager who builds demand, nurtures accounts, and closes business to fuel growth. This role emphasizes a safety-first mindset and hands-on leadership in a fast-paced environment.

Expect remote flexibility, a clear ladder for advancement, and coaching tailored to managerial goals. You will set KPIs, monitor revenue, retention, and acquisition costs while guiding the team toward value selling over discounts.

Qualifications

• Experience leading customer service teams and driving revenue growth.
• Strong analytical skills and KPI tracking.
• Excellent collaboration across teams.
• Attention to detail and accuracy.

Responsibilities

• Lead customer service strategies to grow demand and retention.
• Coach teams to value selling over discounts.
• Monitor KPIs tied to revenue and CAC.
• Coordinate with AR for pricing and policies.

Skills

reliability

follow-through

collaborative mindset

attention to detail

Job description

Kohls in Springdale, AR seeks a Customer Service Manager who builds demand, nurtures accounts, and closes business to fuel growth. This role emphasizes a safety-first mindset and hands-on leadership in a fast-paced environment.

Expect remote flexibility, a clear ladder for advancement, and coaching tailored to managerial goals. You will set KPIs, monitor revenue, retention, and acquisition costs while guiding the team toward value selling over discounts.