Retail- Sales Manager Full Time

Michaels; Shawnee (KS); On-site; USD 60,000 - 100,000; Full time

Job summary

Michaels in Shawnee, KS is seeking a Sales Manager to lead store departments, drive sales, and create an engaging customer experience. You will oversee front-end operations, reinforce brand standards, and coach team members to meet KPI targets.

This role emphasizes hands-on leadership, SOP compliance, and effective use of POS systems, Self-Checkout, and loyalty programs to optimize sales and service across omni-channel channels.

Qualifications

• Experience leading store teams and driving KPIs.
• Strong communication and coaching skills.
• Knowledge of retail SOPs and brand standards.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and company programs.
• Ensure execution of policies and standards, uphold store conditions and results.
• Coach customer experience and selling behaviors to boost conversion and satisfaction.
• Provide MOD coverage, ensuring floor leadership and service continuity.
• Oversee POS and Self-Checkout operations to support smooth transactions.
• Lead in-store programs like Balloons, Birthday parties, and events.
• Promote Loyalty Rewards Program to drive retention and visits.
• Drive sales and omni-channel services including BOPIS and Same Day Delivery.
• Support Custom Framing operations and frame shop coordination where applicable.
• Train and develop team members through onboarding and ongoing skill-building.
• Support Asset Protection practices to reduce shrink.

Skills

Store leadership

Customer service

Sales coaching

Operational excellence

Tools

POS systems

Self-Checkout

Job description

Sub Category: Store Department Management

Store - KC-SHAWNEE, KSThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Other duties as assigned