Customer Service Manager

Kohls; Springdale (AR); Remote; USD 90,000 - 127,000; Full time

Benefits offered by this job

Remote work option

Retirement matching

Coaching for manager goals

Job summary

Kohls in Springdale, AR seeks a Customer Service Manager who builds demand, nurtures accounts, and closes business to fuel growth. This role emphasizes a safety-first mindset and hands-on leadership in a fast-paced environment.

Expect remote flexibility, a clear ladder for advancement, and coaching tailored to managerial goals. You will set KPIs, monitor revenue, retention, and acquisition costs while guiding the team toward value selling over discounts.

Qualifications

• Experience leading customer service teams and driving revenue growth.
• Strong analytical skills and KPI tracking.
• Excellent collaboration across teams.
• Attention to detail and accuracy.

Responsibilities

• Lead customer service strategies to grow demand and retention.
• Coach teams to value selling over discounts.
• Monitor KPIs tied to revenue and CAC.
• Coordinate with AR for pricing and policies.

Skills

reliability

follow-through

collaborative mindset

attention to detail

Job description

Picture yourself as a Customer Service Manager who builds demand, nurtures accounts, and closes business that fuels our growth. For the safety-first Customer Service Manager with 8 years, Kohls answers with $90,000 - $127,000, an internship setup, and a ladder built for climbing.

Key Responsibilities

• Test three subject lines, kill two, scale the winner
• Push Phone Etiquette adoption so the AR team stops flying blind
• Keep a finger on competitor pricing across AR
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Sell the documentation-first roadmap, not just today's feature set
• Coach the Customer Service Manager team off discounting and onto value selling

What You'll Bring

• The kind of reliability that earns you the hard assignments
• Proven follow-through, measured in shipped things rather than good intentions
• A collaborative mindset and genuine enthusiasm for teamwork
• The kind of attention to detail that catches what spell-check misses

The story of Kohls is really the story of Springdale, AR betting on a plainspoken idea about sales marketing and being proven right. Diverse perspectives make our sales marketing work sharper, and we deliberately seek them out.

The offer includes $90,000 - $127,000, remote flexibility, retirement matching, and coaching tailored to your manager goals.

Nothing stale here: the Customer Service Manager slot was re-confirmed open earlier today.