Customer Service Manager

Castle Rental; Fayetteville (AR); On-site; USD 75,600 - 85,000; Full time

Job summary

A retail rental company is seeking a Customer Service Manager in Springdale, AR. The role involves managing Customer Service Specialists, leading store marketing efforts, and developing customer relationships to drive sales. Ideal candidates should possess strong leadership and communication skills, with experience in customer service management. This is a full-time position offering competitive compensation based on experience.

Qualifications

• Proven experience in customer service management.
• Strong understanding of sales and marketing principles.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage Customer Service Specialists and marketing programs.
• Ensure store meets monthly goals.
• Develop positive customer relationships.

Skills

Customer relationship management

Sales training

Team leadership

Job description

Overview

Job Title: Customer Service Manager

Reports To: Store Manager

FLSA Status: Exempt

Location: Springdale, AR

Salary: $75,600.00-$85,000.00

Summary: Manages Customer Service Specialists as well as the store's sales and marketing program by performing the following duties.

Duties and Responsibilities

Includes the following. Other duties may be assigned.

• Ensures the store meets its monthly goals.
• Manages local store marketing.
• Provides necessary training to store sales staff.
• Develops positive customer relationships.
• Helps customers by matching them with the right products.
• Maintains the visual appeal of the store.
• Makes the most effective use of the store displays.
• Maintains the ability to explain product features and benefits.
• Responsible for calculating discounts and promotions as applicable to the rental agreement or sale.
• Ensures the customer's files are set up and maintained properly.
• Qualifies customers for the product.
• Assists with managing the store's customer accounts.
• Performs regular sales calls.
• Seeks and maintains knowledge of current products, pricing, sales, promotion, policies, and procedures.
• Assists with ordering products, creating purchase orders, and receiving products into the POS system.
• Assists with creating and verifying rental agreements and educating customers on their agreement.
• Assists with training and developing the store's delivery and installation specialists.
• Assists with managing store inventory.
• Assists with refurbishing store merchandise.
• Completes any other tasks assigned at the discretion of management.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Retail