Remote Customer Service Lead — Mentorship & Growth

Innovatelabs; Cleveland (OH); Remote; USD 53,000 - 77,000; Full time

Benefits offered by this job

Remote work

Full benefits

Career growth

Job summary

InnovateLabs is hiring a Customer Service Representative to join a remote-friendly team in Cleveland, OH. You will work with a CRM-driven approach, mentor junior reps, and own email sequences to drive customer engagement.

With 4 years in customer service, you will manage social calendars, contribute to community engagement, and optimize outreach strategies. A performance-driven environment offers a clear runway for growth and competitive compensation.

Qualifications

• Must have strong CRM and outreach skills.
• Ability to mentor junior reps on cadence and objection handling.
• Comfort with remote arrangements and performance-driven culture.
• Proven ability to manage competing priorities under tight deadlines.

Responsibilities

• Keep the CRM accurate so forecasts are meaningful.
• Mentor junior reps on outreach cadence and objections.
• Own social media calendars and community engagement.
• Create and optimize email sequences for higher open rates.
• Test multiple subject lines and scale the winner.
• Coach juniors through their first nimble negotiation.

Skills

CRM

Communication

Negotiation

Email outreach

Social media

Mentoring

Time management

Tools

CRM software

Job description

InnovateLabs is hiring a Customer Service Representative to join a remote-friendly team in Cleveland, OH. You will work with a CRM-driven approach, mentor junior reps, and own email sequences to drive customer engagement.

With 4 years in customer service, you will manage social calendars, contribute to community engagement, and optimize outreach strategies. A performance-driven environment offers a clear runway for growth and competitive compensation.