Remote Customer Service & Digital Solutions Specialist

Solventum in; Maplewood (MN); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Health Savings Accounts

Flexible Spending Accounts

Disability Benefits

Life Insurance

Voluntary Benefits

Paid Absences

Retirement Benefits

Job summary

Solventum seeks a Customer Service Representative for Digital Solutions to support internal and external users across Express Therapy Portal and related platforms. You will troubleshoot complex issues, document interactions, and educate customers on features to promote adoption and satisfaction.

Remote role with occasional travel; strong communication and multitasking skills are essential to excel in a fast-paced environment and collaborate with cross-functional teams.

Qualifications

• High School Diploma/GED or higher AND two (2) years of customer service, call center, technical support, or related customer-facing experience.
• Experience supporting healthcare technology, digital solutions, medical devices, or healthcare-related products.
• Strong computer skills with the ability to navigate multiple systems and applications simultaneously.
• Strong problem-solving and analytical skills with the ability to identify root causes and recommend effective solutions.
• Excellent verbal and written communication skills with the ability to explain technical concepts in a clear, customer-friendly manner.
• Demonstrated ability to work independently, manage multiple priorities in a fast-paced environment, and adapt to changing business needs.
• Experience participating in process improvement, quality initiatives, customer experience programs, or cross-functional operational projects.
• Demonstrated ability to manage multiple priorities while meeting quality, productivity, and service-level expectations.
• Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive customer information.

Responsibilities

• Providing front-line support to internal and external users of Solventum MedSurg Digital Solutions, including Express Therapy Portal, Express™, and other digital healthcare platforms through phone, email, and web-based channels.
• Researching, troubleshooting, and resolving complex and time-sensitive customer issues involving account access, platform navigation, functionality, utilization, and VAC Therapy order modifications while maintaining established service levels.
• Serving as a knowledgeable resource for Solventum Digital Solutions by educating customers on platform features, enhancements, best practices, and system navigation to support successful adoption and ongoing utilization.
• Accurately documenting customer interactions and maintaining customer information across multiple systems and databases while protecting confidential and sensitive information.
• Collaborating with Sales, Clinical Support, IT, Operations, Commercial Excellence, and other cross-functional partners to resolve customer issues and support continuous improvement initiatives that enhance service delivery, productivity, and customer satisfaction.

Skills

Customer service

Communication skills

Technical support

Multitasking

Education

High School Diploma/GED

Job description

Solventum seeks a Customer Service Representative for Digital Solutions to support internal and external users across Express Therapy Portal and related platforms. You will troubleshoot complex issues, document interactions, and educate customers on features to promote adoption and satisfaction.

Remote role with occasional travel; strong communication and multitasking skills are essential to excel in a fast-paced environment and collaborate with cross-functional teams.