Remote Customer Service Consultant
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Benefits offered by this job
Job summary
AO Globe Life is seeking a Remote Customer Service Consultant to coach, mentor, and lead a remote team while delivering exceptional client experiences. This fully remote role emphasizes leadership development, ongoing mentorship, and performance-driven advancement within a flexible schedule.
You will recruit and coach representatives, conduct virtual consultations, and ensure accurate digital record-keeping, with a focus on growth and collaboration across a nationwide remote workforce.
Qualifications
- Experience in leadership or management roles.
- Ability to coach and mentor teams.
- Excellent communication and time management.
Responsibilities
- Connect with individuals requesting information about benefit programs.
- Schedule and conduct virtual consultations via Zoom.
- Educate clients on available benefit options.
- Guide clients through enrollment and provide ongoing support.
- Maintain accurate digital records and follow-up communications.
- Recruit, mentor, and coach new representatives.
- Lead virtual team meetings, coaching sessions, and training calls.
- Set performance expectations and monitor progress.
- Foster a positive, collaborative culture.
- Support professional development through leadership coaching.
Skills
Tools
Job description
Remote Customer Service Consultant
AO Globe Life | 100% Remote | Leadership Opportunity
AO Globe Life is expanding its leadership team and seeking experienced, motivated professionals who are passionate about coaching others, building high-performing teams, and delivering exceptional client experiences—all within a fully remote environment.
If you have a background in leadership, management, operations, customer service, or team development and are looking for a flexible opportunity with long-term growth potential, we'd love to hear from you.
In this role, you'll support both clients and team members by conducting virtual consultations, mentoring representatives, and fostering a culture of accountability, collaboration, and continuous improvement.
Connect with individuals who have requested information about available benefit programs
Schedule and conduct virtual consultations via Zoom
Educate clients on available benefit options
Guide clients through enrollment and provide ongoing support
Maintain accurate digital records and follow-up communications
Recruit, mentor, and coach new representatives
Lead virtual team meetings, coaching sessions, and training calls
Set performance expectations and monitor individual and team progress
Foster a positive, collaborative, and growth-focused culture
Support professional development through ongoing mentorship and leadership coaching
Work from anywhere within the United States while enjoying the flexibility of a fully remote career.
Build a schedule that supports your professional goals and personal priorities.
Work with individuals who have already requested information—no cold calling or prospecting required.
Receive weekly direct deposit with opportunities for performance bonuses and leadership incentives.
Benefit from comprehensive onboarding, executive mentorship, ongoing coaching, and structured leadership development programs.
Advance based on performance, initiative, and leadership—not tenure. Clear pathways into senior leadership roles are available.
Join a supportive organization that values mentorship, accountability, professional growth, and teamwork.
We're looking for professionals who demonstrate:
Leadership or management experience
Strong communication and interpersonal skills
Excellent organizational and time-management abilities
Confidence using Zoom, Microsoft Office, and other digital tools
Ability to work independently in a remote environment
Passion for coaching, mentoring, and developing others
Positive attitude with a solutions-oriented mindset
Experience in leadership, operations, customer service, recruiting, sales management, or client relationship management is highly valued.
Legally authorized to work in the United States
Reliable high-speed internet connection
Windows-based computer with webcam
Professional home office environment
Ability to obtain any required state insurance licensing (licensing guidance provided)
For more than70 years, AO Globe Life has proudly partnered with labor unions, credit unions, veteran organizations, and associations to provide supplemental life, accident, and health benefits to working families across the United States.
As a remote-first organization, we are committed to developing exceptional leaders through mentorship, collaboration, continuous learning, and performance-based advancement while delivering outstanding service to the families we proudly serve.
If you're ready to grow your leadership career with a company that values integrity, service, mentorship, and long-term success, we'd love to connect with you.
This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.
Candidates selected to move forward should be prepared to:
- Be at least 18 years of age and legally eligible to work in the United States
- Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
- Complete required training and participate in virtual meetings
- Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
- Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.
This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.
American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.
Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.
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