Remote Customer Service & Client Support Representative

AIL; Virginia Beach (VA); Remote; USD 40,000 - 80,000; Full time

Benefits offered by this job

Remote work

Training & mentorship

Bonuses

Job summary

Globe Life AO is seeking a Remote Benefits Representative to educate families on supplemental benefit programs and guide them through enrollment. This fully remote, independent contractor role offers performance-based income with bonuses and renewal opportunities, plus structured onboarding and mentorship to build confidence and success.

No prior insurance experience is required as training and licensing guidance are provided, with flexible scheduling and opportunities for career advancement

Qualifications

• Legally authorized to work in the United States.
• Ability to obtain a Life & Health Insurance License (licensing guidance provided).
• Reliable high-speed internet and a professional home workspace.
• Windows-based computer with webcam.

Responsibilities

• Meet with clients via Zoom and phone consultations.
• Educate families on available supplemental benefit programs.
• Recommend personalized coverage based on client needs.
• Guide clients through the enrollment process.
• Build long-term relationships through ongoing support and policy reviews.
• Maintain accurate records while ensuring compliance with company policies and regulations.

Skills

Communication skills

Interpersonal skills

Self-motivation

Time management

Tech proficiency

Customer-first mindset

Tools

Zoom

Job description

Remote Customer Service & Client Support Representative

100% Remote | Flexible Schedule | Unlimited Growth Potential

Looking for a career that offers purpose, flexibility, and the opportunity to make a meaningful impact? AtGlobe Life AO, we're passionate about helping working families, veterans, union members, and their loved ones protect what matters most through personalized supplemental benefit solutions.

Whether you're beginning a new career or looking for your next professional opportunity, you'll find a supportive, growth-focused environment where your success is driven by your ambition—not your background.

Why You'll Love Working Here

Work From Anywhere

Enjoy the freedom of a fully remote career. Eliminate the daily commute and create a workspace that fits your lifestyle.

Performance-Based Income

Your earning potential grows with your performance. In addition to weekly pay, you'll have opportunities for bonuses, renewals, and career advancement.

Warm Leads Provided

You'll connect with individuals who have requested information about their benefits—no cold calling or prospecting required.

Comprehensive Training & Mentorship

No insurance experience? No problem. We provide structured onboarding, ongoing coaching, and mentorship to help you build confidence and succeed.

Recognition & Incentives

Outstanding performance is recognized through incentive trips, leadership conferences, awards, and additional recognition programs.

Union-Supported Environment

As part ofOPEIU Local 277, you'll work within a supportive structure focused on professionalism, collaboration, and long-term success.

What You’ll Do

As a Remote Benefits Representative, you will:

• Meet with clients through scheduled Zoom and phone consultations
• Educate families on available supplemental benefit programs
• Recommend personalized coverage based on each client’s needs
• Guide clients through the enrollment process
• Build long-term relationships through ongoing support and policy reviews
• Maintain accurate records while ensuring compliance with company policies and applicable regulations

What We’re Looking For

Successful candidates typically demonstrate:

• Strong communication and interpersonal skills
• Positive attitude and willingness to learn
• Self-motivation and strong work ethic
• Excellent organizational and time-management skills
• Confidence using computers and virtual communication tools
• Professionalism, integrity, and a customer-first mindset

Previous experience in customer service, sales, education, healthcare, hospitality, or client relations is helpful—butnot required. We provide full training and mentorship.

Minimum Requirements

• Legally authorized to work in the United States
• Ability to obtain a resident Life & Health Insurance License (licensing guidance provided)
• Reliable high-speed internet connection
• Windows-based computer with webcam
• Professional home workspace

Why Globe Life AO?

At Globe Life AO, you're more than an employee—you become part of a team committed to helping families build financial security while supporting your own professional and personal growth.

Here you’ll find:

• A flexible remote lifestyle
• A collaborative, mentorship-driven culture
• Performance-based advancement opportunities
• Ongoing professional development
• Meaningful work that makes a difference every day

Ready to Build Something Meaningful?

If you’re looking for a career where your effort is recognized, your growth is supported, and your work positively impacts families across the country, we’d love to hear from you.

Work remotely. Grow professionally. Make a difference.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.