REMOTE CSR Agent Entry Level

AIL; Virginia Beach (VA); Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health Insurance Reimbursement

Company-Paid Life Insurance

Residual Income Opportunities

Leadership Development

Career Advancement

Weekly pay

Union Representation

Job summary

Globe Life AO is seeking motivated individuals to join our team as Remote Customer Service Representatives / Client Success Specialists. In this fully remote role, you'll work with current and prospective clients through Zoom and phone appointments, provide exceptional customer service, explain benefit options, and help clients make informed decisions about protecting their financial future.

No prior insurance experience required.

Qualifications

• Strong communication and active listening skills.
• Customer-focused mindset with a passion for helping others.
• Positive attitude and willingness to learn.
• Self-motivated, dependable, and organized.
• Comfortable working independently in a remote environment.
• Basic computer proficiency and reliable high-speed internet.

Responsibilities

• Meet with clients virtually using Zoom and phone.
• Guide new clients through the enrollment process.
• Provide outstanding customer service and ongoing client support.
• Explain life, accident, and supplemental health insurance benefit options.
• Develop personalized solutions based on each client's needs.
• Respond promptly to client questions and follow up as needed.
• Maintain accurate client records and documentation.
• Participate in weekly coaching, mentorship, and leadership development.
• Build long-term client relationships through trust, professionalism, and exceptional service.

Skills

Strong communication

Active listening

Customer-focused

Self-motivated

Independent remote work

Basic computer skills

Job description

Remote Customer Service Representative -
Client Success Specialist - Work From Home

Company:Globe Life AO
Location:100% Remote (United States)

Help Clients. Build Relationships. Grow Your Career.

Looking for awork-from-home careerwhere you can make a meaningful impact while enjoying flexibility, professional development, and long-term growth?

Globe Life AO is seeking motivated individuals to join our team asRemote Customer Service Representatives / Client Success Specialists. In this fully remote role, you'll work with current and prospective clients through scheduled Zoom and phone appointments, provide exceptional customer service, explain benefit options, and help clients make informed decisions about protecting their financial future.

Whether you're beginning a new career or bringing experience from customer service, healthcare, retail, hospitality, banking, education, administration, or sales, we'll provide the training and mentorship you need to succeed.

No Previous Insurance Experience Required
No Cold Calling – Clients Request Information
Full Training & Mentorship Provided

What You'll Do

• Meet with clients virtually using Zoom and phone.

• Guide new clients through the enrollment process.

• Provide outstanding customer service and ongoing client support.

• Explain life, accident, and supplemental health insurance benefit options.

• Develop personalized solutions based on each client's needs.

• Respond promptly to client questions and follow up as needed.

• Maintain accurate client records and documentation.

• Participate in weekly coaching, mentorship, and leadership development.

• Build long-term client relationships through trust, professionalism, and exceptional service.

Why Join Globe Life AO?

100% Remote Work

Work from home anywhere in the United States.

Flexible Schedule

Create a schedule that supports your lifestyle and personal priorities.

Weekly Pay + Performance Bonuses

Earn competitive weekly income with uncapped earning potential.

Comprehensive Training & Mentorship

Receive virtual onboarding, one-on-one coaching, licensing guidance, and continuous professional development.

Union Representation

OPEIU Local 277 representation supporting eligible team members.

Comprehensive Benefits

• Health Insurance Reimbursement

• Company-Paid Life Insurance

• Residual Income Opportunities

• Leadership Development

• Career Advancement

Incentive Travel & Recognition

Top performers may qualify for company-sponsored leadership conferences, recognition events, and incentive trips.

What We're Looking For

• Strong communication and active listening skills.

• Customer-focused mindset with a passion for helping others.

• Positive attitude and willingness to learn.

• Self-motivated, dependable, and organized.

• Comfortable working independently in a remote environment.

• Basic computer proficiency and reliable high-speed internet.

Customer service, client success, retail, hospitality, healthcare, banking, education, military, administrative, or sales experience is welcomed but not required.

Why Globe Life AO?

For more than70 years, Globe Life AO has helped protect working families by providing life, accident, and supplemental health insurance benefits across North America.

Our mission is simple:

Protect Every Child. Serve All Working People.

We're committed to developing people from within by providing the mentorship, training, and opportunities needed to build rewarding long-term careers.

Interview Process

All interviews are conducted virtually through Zoom, making the hiring process convenient and accessible from anywhere.

If you're looking for awork-from-home customer service careerwhere you can help others, grow professionally, and build long-term success, we'd love to hear from you.

Globe Life AO

Work From Home. Help Families. Build Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

Be at least 18 years of age and legally eligible to work in the United States
Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
Complete required training and participate in virtual meetings
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.