Remote Customer Service & Booking Specialist

Monkey Wrench Services; Las Vegas (NV); Remote; USD 28,000 - 33,000; Full time

Benefits offered by this job

Bonus opportunities

Paid time off (PTO)

Birthday day off

Paid training and development

Career growth and advancement

Supportive team environment

Job summary

Monkey Wrench Plumbing, Heating, Air & Electric is seeking a Remote Customer Service & Booking Specialist to be the first voice our customers hear, making them feel heard and supported from a home-based setup.

You will handle inbound calls, follow up with clients, and guide them through scheduling bookings while maintaining outstanding service and accuracy in our CRM system.

Qualifications

• 3–5 years of customer service or appointment-setting experience, preferably in plumbing, HVAC, electrical, or home services.
• Excellent verbal and written English communication skills.
• Friendly, confident, and professional phone presence.
• Strong organizational skills and attention to detail.
• Comfortable using computers and CRM systems.
• Ability to work independently in a fast-paced, remote environment.
• Reliable internet connection and a professional home workspace.
• Bonus: ServiceTitan or a similar CRM system.

Responsibilities

• Answer inbound calls and provide friendly, professional customer service.
• Make outbound calls to follow up with customers and schedule appointments.
• Listen to customer needs, answer questions, and confidently guide them toward booking.
• Accurately document customer information and appointments in our CRM.
• Meet booking goals while maintaining excellent customer service.

Skills

3–5 years experience

Verbal & written English

Phone presence

Organizational skills

CRM familiarity

Independent remote work

Reliable home workspace

ServiceTitan CRM bonus

Tools

CRM systems

Job description

Remote Customer Service & Booking Specialist

Join Our Team!

Do you genuinely enjoy helping others? Are you someone who takes pride in turning a frustrating situation into a positive experience? Do you believe that even the smallest acts of kindness can make someone's day better?

If that sounds like you, we'd love to meet you!

At Monkey Wrench Plumbing, Heating, Air & Electric, we're more than just a home services company. We're a family-owned business based in Los Angeles that believes exceptional customer service starts with people who genuinely care.

We're looking for a Remote Customer Service & Booking Specialist who brings empathy, warmth, and a passion for helping others to every conversation. You'll be the first voice our customers hear, making them feel heard, valued, and confident they're in good hands.

What We Offer

• $20-24/hour (based on experience) plus bonus opportunities
• Consistent full-time schedule
• Paid time off (PTO) and a paid day off for your birthday
• Paid training and ongoing professional development
• Opportunities for career growth and advancement
• Supportive team environment and engaged leadership
  

What You'll Do

• Answer inbound calls and provide friendly, professional customer service.
• Make outbound calls to follow up with customers and schedule appointments.
• Listen to customer needs, answer questions, and confidently guide them toward booking.
• Accurately document customer information and appointments in our CRM.
• Meet booking goals while maintaining excellent customer service.

What We're Looking For

• 3–5 years of customer service or appointment-setting experience, preferably in plumbing, HVAC, electrical, or home services.
• Excellent verbal and written English communication skills.
• Friendly, confident, and professional phone presence.
• Strong organizational skills and attention to detail.
• Comfortable using computers and CRM systems.
• Ability to work independently in a fast-paced, remote environment.
• Reliable internet connection and a professional home workspace.

Bonus: Experience with ServiceTitan or a similar CRM system.

Equal Opportunity Employer

Monkey Wrench Plumbing, Heating, Air & Electric is an equal opportunity employer. All qualified applicants will receive consideration without regard to any legally protected characteristic. Pre-employment background checks and drug screening are required.