Customer Service Representative

Pine Valley Plumbing; Merrimack (NH); Remote; USD 25,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Bonus opportunities

Paid time off

Career advancement

Company vehicle

Uniforms provided

No nights, weekends or on-call

Job summary

Pine Valley Plumbing in Merrimack, NH is seeking a Customer Service Representative. This full-time role starts as remote and will move to the new office when it opens in 2027. Hourly pay is between $18 and $30, with no nights, weekends, or on-call duties.

You will handle calls, schedule service, dispatch? technicians, and manage payments and records. The team emphasizes integrity, growth, and exceptional customer experiences.

Qualifications

• 1+ year experience using dispatching, scheduling, or service management software.
• Experience handling customer calls and coordinating appointments.
• Knowledge of FieldPulse, ServiceTitan, Housecall Pro, Jobber or comparable programs.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Professional problem-solving and customer service skills.
• Ability to work independently in a remote setting.

Responsibilities

• Answer incoming customer calls and inquiries.
• Schedule service appointments and coordinate technician dispatches.
• Manage daily work orders through FieldPulse or similar software.
• Follow up on estimates, memberships, and completed services.
• Process customer payments and maintain accurate records.
• Assist with administrative and office support tasks.
• Communicate with customers and team members to ensure jobs run smoothly.

Skills

Customer service

Communication

Organization

Remote work

Tools

FieldPulse

ServiceTitan

Housecall Pro

Jobber

Job description

Pine Valley Plumbing in Merrimack, NH is looking for a dedicated and organized Customer Service Representative to join our growing team. This full-time position offers $18 - $30 per hour and will begin as a remote role, transitioning to our new office location when it opens in 2027.

If you're a customer-focused professional who thrives in a fast-paced environment and enjoys helping people, we want to hear from you!

What We Offer

• Health, dental, vision, and life insurance
• Performance-based bonus opportunities
• Paid Time Off (PTO)
• Career advancement opportunities
• Company vehicle
• Uniforms provided
• No nights, weekends, or on-call responsibilities

ABOUT PINE VALLEY PLUMBING

At Pine Valley Plumbing, we believe exceptional service starts with exceptional people. As a family-owned company, we've built our business around integrity, quality workmanship, and strong customer relationships. Our team is committed to creating a supportive workplace where employees are respected, encouraged to grow, and empowered to succeed.

Whether we're serving homeowners or businesses, our goal is always the same: provide reliable solutions and an outstanding customer experience. If you're looking for a company that values teamwork, work-life balance, and professional development, you'll fit right in.

WORK SCHEDULE

This position is scheduled Monday through Friday from 8:00 AM to 5:00 PM.

The role will be performed remotely until our new office facility opens in 2027, at which time employees will transition to an in-office environment.

WHAT YOU'LL DO

As our Customer Service Representative, you'll play a key role in ensuring customers receive prompt, professional service from their first call to job completion.

Your responsibilities will include:

• Answering incoming customer calls and responding to inquiries
• Scheduling service appointments and coordinating technician dispatches
• Managing daily work orders through FieldPulse or similar software
• Following up on estimates, memberships, and completed services
• Processing customer payments and maintaining accurate records
• Assisting with administrative and office support tasks
• Communicating with customers and team members to ensure jobs run smoothly

Your ability to stay organized, multitask, and solve problems will help create a seamless experience for both our customers and field technicians.

QUALIFICATIONS

• At least 1 year of experience using dispatching, scheduling, or service management software
• Experience handling customer calls and coordinating appointments
• Working knowledge of FieldPulse, ServiceTitan, Housecall Pro, Jobber, or comparable programs
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Professional problem-solving and customer service skills
• Ability to work independently in a remote setting

JOIN OUR TEAM

If you're ready to build a rewarding career with a growing company that values its employees, we'd love to hear from you.

Must have the ability to pass a background check and drug screening test.