Remote Customer Service & Booking Specialist

Monkey Wrench Services; Oregon; Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

PTO (birthday off)

Paid training

Career growth

Professional development

Supportive team

Job summary

Monkey Wrench Plumbing, Heating, Air & Electric, a family-owned home services company, is seeking a Remote Customer Service & Booking Specialist. You’ll be the first voice customers hear, guiding them from inquiry to booking with warmth and care.

We offer a consistent full-time schedule, PTO with a birthday day off, paid training, ongoing professional development, and clear opportunities for career growth within a supportive team and engaged leadership.

Qualifications

• 3–5 years of customer service or appointment-setting experience, preferably in plumbing, HVAC, electrical, or home services.
• Excellent verbal and written English communication skills.
• Friendly, confident, and professional phone presence.
• Strong organizational skills and attention to detail.
• Comfortable using computers and CRM systems.
• Ability to work independently in a fast-paced, remote environment.
• Reliable internet connection and a professional home workspace.
• Bonus: Experience with ServiceTitan or a similar CRM system.

Responsibilities

• Answer inbound calls and provide friendly, professional customer service.
• Make outbound calls to follow up with customers and schedule appointments.
• Listen to customer needs, answer questions, and confidently guide them toward booking.
• Accurately document customer information and appointments in our CRM.
• Meet booking goals while maintaining excellent customer service.

Skills

Customer service experience

CRM familiarity

English proficiency

Remote work capability

Tools

ServiceTitan

CRM systems

Job description

Remote Customer Service & Booking SpecialistJoin Our Team!Do you genuinely enjoy helping others? Are you someone who takes pride in turning a frustrating situation into a positive experience? Do you believe that even the smallest acts of kindness can make someone's day better?

At Monkey Wrench Plumbing, Heating, Air & Electric, we're more than just a home services company. We're a family-owned business based in Los Angeles that believes exceptional customer service starts with people who genuinely care.

We're looking for a Remote Customer Service & Booking Specialist who brings empathy, warmth, and a passion for helping others to every conversation. You'll be the first voice our customers hear, making them feel heard, valued, and confident they're in good hands.

What We Offer

• $20-24/hour (based on experience) plus bonus opportunities
• Consistent full-time schedule
• Paid time off (PTO) and a paid day off for your birthday
• Paid training and ongoing professional development
• Opportunities for career growth and advancement
• Supportive team environment and engaged leadership

What You'll Do

• Answer inbound calls and provide friendly, professional customer service.
• Make outbound calls to follow up with customers and schedule appointments.
• Listen to customer needs, answer questions, and confidently guide them toward booking.
• Accurately document customer information and appointments in our CRM.
• Meet booking goals while maintaining excellent customer service.

What We're Looking For

• 3–5 years of customer service or appointment-setting experience, preferably in plumbing, HVAC, electrical, or home services.
• Excellent verbal and written English communication skills.
• Friendly, confident, and professional phone presence.
• Strong organizational skills and attention to detail.
• Comfortable using computers and CRM systems.
• Ability to work independently in a fast-paced, remote environment.
• Reliable internet connection and a professional home workspace.
• Bonus: Experience with ServiceTitan or a similar CRM system.

Equal Opportunity Employer

Monkey Wrench Plumbing, Heating, Air & Electric is an equal opportunity employer. All qualified applicants will receive consideration without regard to any legally protected characteristic. Pre-employment background checks and drug screening are required.