Remote Booking & Customer Care Specialist

Monkey Wrench Services; Oregon; Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

PTO (birthday off)

Paid training

Career growth

Professional development

Supportive team

Job summary

Monkey Wrench Plumbing, Heating, Air & Electric, a family-owned home services company, is seeking a Remote Customer Service & Booking Specialist. You’ll be the first voice customers hear, guiding them from inquiry to booking with warmth and care.

We offer a consistent full-time schedule, PTO with a birthday day off, paid training, ongoing professional development, and clear opportunities for career growth within a supportive team and engaged leadership.

Qualifications

• 3–5 years of customer service or appointment-setting experience, preferably in plumbing, HVAC, electrical, or home services.
• Excellent verbal and written English communication skills.
• Friendly, confident, and professional phone presence.
• Strong organizational skills and attention to detail.
• Comfortable using computers and CRM systems.
• Ability to work independently in a fast-paced, remote environment.
• Reliable internet connection and a professional home workspace.
• Bonus: Experience with ServiceTitan or a similar CRM system.

Responsibilities

• Answer inbound calls and provide friendly, professional customer service.
• Make outbound calls to follow up with customers and schedule appointments.
• Listen to customer needs, answer questions, and confidently guide them toward booking.
• Accurately document customer information and appointments in our CRM.
• Meet booking goals while maintaining excellent customer service.

Skills

Customer service experience

CRM familiarity

English proficiency

Remote work capability

Tools

ServiceTitan

CRM systems

Job description

Monkey Wrench Plumbing, Heating, Air & Electric, a family-owned home services company, is seeking a Remote Customer Service & Booking Specialist. You’ll be the first voice customers hear, guiding them from inquiry to booking with warmth and care.

We offer a consistent full-time schedule, PTO with a birthday day off, paid training, ongoing professional development, and clear opportunities for career growth within a supportive team and engaged leadership.