Remote Customer Service Associate — Weekends Off, Growth

Compass Experience Labs; Columbus (OH); Remote; USD 36,000 - 46,000; Full time

Benefits offered by this job

Fully Remote Work Setup

Comprehensive Benefits

Paid Time Off (PTO)

401(k) Retirement Plan

Fixed Weekends Off

Be Part of a Growing U.S. Coffee Brand

Job summary

Compass Experience Labs is seeking a Customer Service Associate (US-based remote) to deliver exemplary support across phone, chat, and email channels. Join a fast-growing specialty coffee and beverage brand focused on customer experience and community.

Work remotely from the US with a 8:00 AM–5:00 PM PST schedule, five days per week and fixed weekends off. The role emphasizes empathy, problem-solving, and a positive customer journey, supported by comprehensive benefits and PTO.

Qualifications

• Experience in call center or contact center environments.
• Excellent verbal and written English communication.
• Ability to provide friendly, knowledgeable customer support.
• Strong problem-solving and active listening skills.
• Comfortable working in a fast-paced remote setting.
• Ability to navigate multiple systems and applications.
• Reliable internet and a suitable home office.
• Willingness to work 8:00 AM–5:00 PM PST.
• Availability to work 5 days per week with fixed weekends off.

Responsibilities

• Provide exceptional customer service through phone, chat, email, and other support channels.
• Respond to customer questions, concerns, and requests professionally and efficiently.
• Assist customers with orders, products, accounts, and general inquiries.
• Listen actively and identify the best solution for each customer.
• Handle customer concerns with empathy, patience, and a positive attitude.
• Resolve issues while maintaining a high standard of customer experience.
• Accurately document customer interactions in the appropriate systems.
• Follow established processes, policies, and service standards.
• Collaborate with team members and other departments to resolve customer concerns.
• Help create a friendly, positive, and memorable customer experience.

Skills

Customer service

Call center experience

English communication

Active listening

Multitask across systems

Remote work setup

Job description

Compass Experience Labs is seeking a Customer Service Associate (US-based remote) to deliver exemplary support across phone, chat, and email channels. Join a fast-growing specialty coffee and beverage brand focused on customer experience and community.

Work remotely from the US with a 8:00 AM–5:00 PM PST schedule, five days per week and fixed weekends off. The role emphasizes empathy, problem-solving, and a positive customer journey, supported by comprehensive benefits and PTO.