Remote Customer Service Associate | 8am–5pm PST

Compass Experience Labs LLC; Columbus, Northern (OH, KY); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Fully Remote Work Setup

Medical, dental, vision benefits

Paid Time Off (PTO)

401(k) Retirement Plan

Fixed Weekends Off

Job summary

Compass Experience Labs LLC is seeking a Customer Service Associate to join a fast-growing, specialty coffee & beverage retail brand. This fully remote US-based role supports customers across channels with a focus on delivering an exceptional experience.

You will handle inquiries, resolve issues, and document interactions while working a consistent Monday–Friday schedule with fixed weekends off.

Qualifications

• Call center or contact center experience is required.
• Strong verbal and written English communication skills.
• Excellent customer service and interpersonal skills.
• Strong problem-solving and active listening abilities.
• Comfortable handling inquiries in a fast-paced environment.
• Able to navigate multiple systems and applications.
• Reliable internet and a suitable remote-work environment.
• Willingness to work 8:00 AM–5:00 PM PST and 5 days per week with fixed weekends off.

Responsibilities

• Provide exceptional customer service through phone, chat, email, and other channels.
• Respond to questions, concerns, and requests professionally and efficiently.
• Assist customers with orders, products, accounts, and general inquiries.
• Listen actively to identify the best solution for each customer.
• Handle concerns with empathy, patience, and a positive attitude.
• Resolve issues while maintaining a high standard of customer experience.
• Document customer interactions in the appropriate systems accurately.
• Follow established processes, policies, and service standards.
• Collaborate with team members and other departments to resolve concerns.
• Help create a friendly, positive, and memorable customer experience.

Skills

Call center experience

English proficiency

Customer service

Problem solving

Active listening

Job description

Compass Experience Labs LLC is seeking a Customer Service Associate to join a fast-growing, specialty coffee & beverage retail brand. This fully remote US-based role supports customers across channels with a focus on delivering an exceptional experience.

You will handle inquiries, resolve issues, and document interactions while working a consistent Monday–Friday schedule with fixed weekends off.