Customer Service Associate (US-Based Remote)

Compass Experience Labs LLC; Columbus, Northern (OH, KY); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Fully Remote Work Setup

Medical, dental, vision benefits

Paid Time Off (PTO)

401(k) Retirement Plan

Fixed Weekends Off

Job summary

Compass Experience Labs LLC is seeking a Customer Service Associate to join a fast-growing, specialty coffee & beverage retail brand. This fully remote US-based role supports customers across channels with a focus on delivering an exceptional experience.

You will handle inquiries, resolve issues, and document interactions while working a consistent Monday–Friday schedule with fixed weekends off.

Qualifications

• Call center or contact center experience is required.
• Strong verbal and written English communication skills.
• Excellent customer service and interpersonal skills.
• Strong problem-solving and active listening abilities.
• Comfortable handling inquiries in a fast-paced environment.
• Able to navigate multiple systems and applications.
• Reliable internet and a suitable remote-work environment.
• Willingness to work 8:00 AM–5:00 PM PST and 5 days per week with fixed weekends off.

Responsibilities

• Provide exceptional customer service through phone, chat, email, and other channels.
• Respond to questions, concerns, and requests professionally and efficiently.
• Assist customers with orders, products, accounts, and general inquiries.
• Listen actively to identify the best solution for each customer.
• Handle concerns with empathy, patience, and a positive attitude.
• Resolve issues while maintaining a high standard of customer experience.
• Document customer interactions in the appropriate systems accurately.
• Follow established processes, policies, and service standards.
• Collaborate with team members and other departments to resolve concerns.
• Help create a friendly, positive, and memorable customer experience.

Skills

Call center experience

English proficiency

Customer service

Problem solving

Active listening

Job description

Career Opportunities with Compass Experience Labs

A great place to work.

Careers At Compass Experience Labs

Current job opportunities are posted here as they become available.

Customer Service Associate (US-Based Remote)

We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

About the Opportunity

Work Setup: Remote – U.S.
Schedule: 8:00 AM – 5:00 PM PST, 5 days a week
Days Off: Fixed weekends off
Employment Type: Full-Time
Industry: Specialty Coffee & Beverage Retail

We’re looking for Customer Service Associates to join the customer support team of a fast-growing specialty coffee and beverage retail company with a strong focus on customer experience, community, and great products.

As a Customer Service Associate, you’ll be part of a team that helps customers have a seamless and positive experience—from answering questions and resolving concerns to providing friendly and knowledgeable support.

What You’ll Do

• Provide exceptional customer service through phone, chat, email, and other support channels
• Respond to customer questions, concerns, and requests professionally and efficiently
• Assist customers with orders, products, accounts, and general inquiries
• Listen actively and identify the best solution for each customer
• Handle customer concerns with empathy, patience, and a positive attitude
• Resolve issues while maintaining a high standard of customer experience
• Accurately document customer interactions in the appropriate systems
• Follow established processes, policies, and service standards
• Collaborate with team members and other departments to resolve customer concerns
• Help create a friendly, positive, and memorable customer experience

What We’re Looking For

Required:

• Previous call center / contact center experience
• Strong verbal and written English communication skills
• Excellent customer service and interpersonal skills
• Strong problem-solving and active listening abilities
• Comfortable handling customer inquiries in a fast-paced environment
• Ability to navigate multiple systems and applications
• Reliable internet connection and a suitable remote-work environment
• Willingness to work the required 8:00 AM–5:00 PM PST schedule
• Availability to work 5 days per week with fixed weekends off

Why Join Us?

• Fully Remote Work Setup – Work from the comfort of your home.
• Comprehensive Benefits – Medical, dental, vision, and ancillary benefits effective the first of the month after 60 days.
• Paid Time Off (PTO) – Enjoy time away to rest, recharge, and spend with family.
• 401(k) Retirement Plan – Eligible after 6 months of employment.
• Fixed Weekends Off – Enjoy a consistent Monday–Friday schedule.
• Be Part of a Growing U.S. Coffee & Beverage Business – Support an exciting and expanding specialty coffee and beverage retail brand.
• Customer-Focused Team – Join an energetic team that values great customer experiences.
• Career Growth & Development – Build and strengthen your customer service and retail support skills.