Remote Customer Service and E-Commerce Ops Associate

somewhere; United States; Remote; USD 11,000 - 12,000; Full time

Job summary

Our client is seeking a highly organized, responsive Customer Service & Operations Assistant to support customer communication and day-to-day e-commerce operations for an online lingerie brand. The role emphasizes ownership, independence, and responsiveness across Asia-time hours while primarily handling email and social media inquiries.

The role includes invoicing for retail clients and potential expansion into broader e-commerce administration and virtual assistant tasks as the team grows.

Qualifications

• Mid-level experience in customer service or e-commerce operations.
• Excellent written and spoken English.
• Strong organizational and detail-oriented working style.
• Reliable, proactive, and extremely responsive.
• Experience communicating with customers via email.
• Comfortable working remotely with a stable Internet connection.
• Ability to coordinate with warehouse and internal teams.

Responsibilities

• Respond promptly to customer inquiries via email and DMs.
• Coordinate with warehouse on order status, delivery, and tracking.
• Manage invoices and invoicing records for retail clients.
• Provide day-to-day operational and administrative support.
• Maintain consistent brand voice across channels.
• Ensure timely follow-up on unresolved customer issues.

Skills

Customer service

E-commerce operations

Administrative support

Written English

Remote work

Communication

Job description

Our client is seeking a highly organized, responsive Customer Service & Operations Assistant to support customer communication and day-to-day e-commerce operations for an online lingerie brand. The role emphasizes ownership, independence, and responsiveness across Asia-time hours while primarily handling email and social media inquiries.

The role includes invoicing for retail clients and potential expansion into broader e-commerce administration and virtual assistant tasks as the team grows.