Remote Customer Service Agent

Disabled Veteran Solutions; Waynesburg (Greene County); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Fully Remote

Supportive Team

Room to Grow

Promote Within

Work with Purpose

Job summary

Disabled Veteran Solutions is seeking a Remote Customer Service Agent to join our nationwide team. This entry-level role offers a fully remote schedule with a standard full-time 8-hour shift within 8:00 AM–9:00 PM EST, Monday–Friday.

You will be the first point of contact for individuals relying on essential services, delivering clear, calm, and effective solutions every day. The position requires basic remote-work experience, strong communication skills, and tech savviness to navigate web apps

Qualifications

• High school diploma or GED (additional education preferred).
• Prior remote customer service experience, ideally in a call or ticket-based environment.
• Tech-savvy mindset with an in-depth understanding of web navigation, computer applications, and multitasking (e.g., Microsoft Teams, Outlook, Word).
• Ability to troubleshoot basic technical issues independently and follow detailed directions.
• Strong verbal and written communication skills with the ability to quickly build rapport.
• Comfort working remotely with minimal supervision in a structured environment.
• Ability to complete an extensive credentialing and background check process.
• Fluency in reading, writing, understanding, and speaking English language.

Responsibilities

• Update and Document Account Detail: Track communications, and identify areas where extra support can be offered, Accurately document all customer interactions, including inquiries, concerns, and resolutions
• Inbound Inquiry Handling: Answer inbound calls and emails to deliver a positive, solution-focused experience through the full customer and partner lifecycle.
• Technical Troubleshooting: Assist with basic technical troubleshooting, navigate web-based applications, and accurately create or elevate support tickets.
• Appointment Management: Schedule appointments at designated service locations
• Conducting follow-up calls to ensure issues are resolved and customers stay informed
• Providing consistent, high-quality service in a structured, supportive environment

Skills

Verbal & written communication

Tech-savvy

Remote work experience

Multitasking

Rapport building

Independent work

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

Word

Job description

Remote Customer Service Agent

Make an Impact Through Meaningful Work (and Actually Enjoy Where You Work)

At Disabled Veteran Solutions (DVS), we do more than answer calls and close tickets. We help people access critical government-based programs and provide vital support to our network of mission-critical partners. Every conversation matters, and the support you provide genuinely changes someone's day.

We are looking for dedicated, tech-savvy, and people-first Remote Customer Service Agents. If you have remote experience and want an entry-level gateway into a long-term career where you can learn, grow, and thrive, you belong here.

This is a fully remote role. You can do your best work from the comfort of your own space—with no commute and no office distractions.

Training & Onboarding

To set you up for absolute success, you will participate in a structured onboarding & training program.

Training: First two weeks following your start date

Schedule: 9:00 AM – 4:30 PM EST

What You Will Do

You’ll be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions-every single day.

Your responsibilities will include:

• Update and Document Account Detail: Track communications, and identify areas where extra support can be offered, Accurately document all customer interactions, including inquiries, concerns, and resolutions
• Inbound Inquiry Handling: Answer inbound calls and emails to deliver a positive, solution-focused experience through the full customer and partner lifecycle.
• Technical Troubleshooting: Assist with basic technical troubleshooting, navigate web-based applications, and accurately create or elevate support tickets.
• Appointment Management: Schedule appointments at designated service locations
• Conducting follow-up calls to ensure issues are resolved and customers stay informed
• Providing consistent, high-quality service in a structured, supportive environment

What We Are Looking For:

We want dependable, thoughtful individuals who work well independently while staying connected to a remote team. While this is an entry-level position, strong tech skills and prior remote work experience are required.

Required Qualifications:

• High school diploma or GED (additional education preferred).
• Prior remote customer service experience, ideally in a call or ticket-based environment.
• Tech-savvy mindset with an in-depth understanding of web navigation, computer applications, and multitasking (e.g., Microsoft Teams, Outlook, Word).
• Ability to troubleshoot basic technical issues independently and follow detailed directions.
• Strong verbal and written communication skills with the ability to quickly build rapport.
• Comfort working remotely with minimal supervision in a structured environment.
• Ability to complete an extensive credentialing and background check process.
• Fluency in reading, writing, understanding, and speaking English language.

Preferred Qualifications:

• Bilingual (English/Spanish) skills are a strong plus.

Technical & Work Environment Requirements:

• A reliable high-speed internet connection via a hardwired Ethernet cable (No Wi-Fi).
• A private, quiet, and distraction-free workspace.
• The ability to navigate multiple computer systems simultaneously.

Schedule & Compensation:

Regular Schedule: A full-time, 8-hour shift scheduled within our operational window of 8:00 AM – 9:00 PM, Monday–Friday. Consistency: Consistent attendance and reliability are essential for long-term growth. Compensation: Hourly pay $15.00 per hour, with room for advancement.

Why Join DVS?

Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

Here is why people stay with us long-term:

• Fully Remote: Work where you are most comfortable, focused, and productive.
• Supportive Team: Work in a team-driven environment where people actually help each other succeed.
• Room to Grow: We love to promote from within.
• Supportive Culture: We operate in a team-driven environment where people help each other succeed.
• Work with Purpose: A workplace where your work has purpose – not just tasks.

A pre-employment drug screening and criminal background check are required prior to employment.