Remote Customer Service Agent

Remoten's; Tennessee Colony (TX); Remote; USD 36,000 - 52,000; Full time

Job summary

A travel service company in Tennessee Colony seeks a Remote Customer Service Agent to book trips for clients. Responsibilities include researching and creating itineraries tailored to client needs and communicating effectively throughout the booking process. The ideal candidate should have strong communication skills and ideally some experience in customer service. This position offers flexible staffing options, either part-time or full-time, and is perfect for those who enjoy travel and helping others plan their journeys.

Qualifications

• Must be at least 18 years of age and authorized to work in the U.S.
• Strong communication skills with clients.
• Previous customer service or hospitality experience is a plus.
• Personal travel experience is a huge plus, however not required.
• Previous experience in customer service or hospitality also a plus, but not required.

Responsibilities

• Research and create exceptional itineraries for clients.
• Complete training and maintain certification to book travel.
• Communicate effectively with clients before and after travel.
• Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations
• Review budgets, and plan trips according to clients budget constraints
• Create promotional materials to utilize
• Monitor restrictions on travel that come and go
• Effectively communicate with clients pre/post travel
• Handle issues that may arise during the bookings and/or travel for clients
• Network with tour operators regarding packages that you can possibly offer to clients

Skills

Effective communication

Sales background

Problem-solving

Hospitality background

Job description

About the job Remote Customer Service Agent

We are seeking an outgoing individual for our Destination Appointment Specialist role.

As a Destination Appointment Specialist, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world!

This position is great for anyone who absolutely loves to travel and help others with planning.

• Research, Create, and Execute exceptional itineraries for clients
• Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs
• Complete ongoing training to earn and maintain certification to book travel
• Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations
• Review budgets, and plan trips according to clients budget constraints
• Create promotional materials to utilize
• Monitor restrictions on travel that come and go
• Effectively communicate with clients pre/post travel
• Handle issues that may arise during the bookings and/or travel for clients
• Network with tour operators regarding packages that you can possibly offer to clients
• Part Time or Full time
• Requirements
• Must be at least 18years of age, and be authorized to work within the US.
• Must be able to effectively communicate with clients (strong sales background a plus)
• Must have a smartphone with internet access, laptop recommend but not required
• Personal travel experience is a huge plus, however not required

Previous experience in customer service or hospitality also a plus, but not required