Remote Customer Service Agent

ACD Direct, Inc.; Farmington (UT); Remote; USD 17,000 - 26,000; Part time

Benefits offered by this job

Set and maintain your own schedule

Bi-monthly invoicing

Performance incentives

Uncapped earning potential

Work from home

Job summary

ACD Direct, Inc. is seeking an Independent Contractor in the United States to answer inbound calls for our client companies. You will work from home and set your own schedule, using a Windows PC that meets security specs and a reliable internet connection.

This 1099 contract role requires online certification, a private workspace, and a professional phone presence. Bi-monthly invoicing and uncapped earning potential accompany performance incentives and flexible hours.

Qualifications

• Minimum 3 months of customer service experience (phone/call center preferred).
• Moderate proficiency in computer operation, maintenance, and troubleshooting.
• Able to complete client-provided online certification with minimal assistance.
• Pleasant, enthusiastic phone presence with good intonation, diction, and inflection.
• Able to read client scripting verbatim.
• Must pass a criminal background check.

Responsibilities

• Answer inbound calls for client companies.
• Complete client-provided online certification.
• Maintain a private, quiet workspace.
• Use a Windows PC with required specs.
• Pass a criminal background check.

Skills

Customer service experience

Phone presence

Scripting reading

Computer operations

Background check clearance

Tools

Windows-based PC

Job description

Pay: $12.00 - $19.00 per hour

Job Summary

As an Independent Contractor with ACD Direct, you'll provide your skills and expertise to our client companies, answering inbound calls from their customers. We're looking for top-tier customer service talent.

Perks:

• Set and maintain your own schedule
• Bi-monthly invoicing
• Performance incentives
• Uncapped earning potential
• Work from home

Qualifications:

• Minimum 3 months of customer service experience (phone/call center experience preferred)
• Moderate proficiency in computer operation, maintenance, and troubleshooting
• Able to complete client-provided online certification with minimal assistance
• Pleasant, enthusiastic phone presence with good intonation, diction, and inflection
• Able to read client scripting verbatim
• Must pass a criminal background check

Office Environment:

Workspace must be private and free of background noise. Required equipment includes a computer meeting ACD Direct/client security specs, high-speed internet, and a landline for business use. Work environments may be audited for compliance.

Computer Requirements:

• Windows-based PC only (Mac/Apple not compatible; Chromebooks not accepted)
• Minimum 2 GB RAM
• Intel or AMD CPU, 2 GHz or equivalent
• Display resolution of 1280 x 720 (720p) or higher
• Anti-malware security software installed

Internet Requirements:

• Minimum 10 Mbps upload / 25 Mbps download
• Cable, DSL, or FiOS only (satellite, dial-up, and Wi-Fi/wireless not accepted)
• Chrome is the only supported browser

Job Type: Contract

Experience:

• Call center: 1 year (Preferred)
• Work Location: Remote

Not currently contracting in: CA, DE, MA, LA, WV, WY, VT, SD, PR, HI, AK (due to state independent contractor laws)

This position is a 1099 Independent Contractor role - United States based ONLY.