Customer Service & Admin Assistant CR

Simera; San Francisco (CA); On-site; USD 48,000 - 64,000; Full time

Job summary

Simera is seeking a highly organized Customer Service & Admin Assistant to deliver excellent customer support and assist with daily administrative tasks. The role involves handling inquiries across channels, maintaining records, coordinating schedules, and supporting internal teams to ensure a professional client experience.

The ideal candidate communicates clearly, pays close attention to detail, and can manage multiple tasks with minimal supervision while collaborating with remote teams and

Qualifications

• Excellent verbal and written communication skills are required.
• Strong customer service orientation with the ability to handle inquiries professionally.
• High attention to detail and accuracy in record-keeping and tasks.

Responsibilities

• Respond to customer inquiries via email, phone, chat and other channels.
• Provide accurate information and timely solutions to customer questions.
• Handle requests and follow-ups professionally and empathetically.
• Escalate complex issues to the appropriate team when needed.
• Maintain accurate records of interactions and resolutions.
• Coordinate calendars, meetings, and scheduling requests.
• Organize digital files, records, and databases and perform data entry.
• Prepare reports, spreadsheets, documents, and presentations.

Skills

Communication

Customer service

Attention to detail

Organization

Problem solving

Multitasking

Follow-up

Office Suite

CRM systems

Tools

CRM software

Google Workspace

Microsoft Office

Job description

We are seeking a highly organized, proactive, and customer-focused Customer Service & Admin Assistant to provide excellent customer support while assisting with daily administrative and operational tasks. The ideal candidate is a strong communicator who can manage customer inquiries, maintain accurate records, coordinate schedules, and support internal teams while ensuring a professional and positive customer experience.

Responsibilities

• Respond to customer inquiries through email, phone, chat, and other communication channels.
• Provide accurate information and timely solutions to customer questions and concerns.
• Handle customer requests, complaints, and follow-ups in a professional and empathetic manner.
• Escalate complex customer issues to the appropriate team when necessary.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Manage calendars, appointments, meetings, and scheduling requests.
• Organize and maintain digital files, documents, records, and databases.
• Perform data entry and update customer and administrative information.
• Prepare and update reports, spreadsheets, documents, and presentations.
• Monitor administrative tasks, deadlines, and follow-ups to ensure timely completion.
• Coordinate information and requests between customers, internal teams, and external contacts.
• Assist with invoices, expenses, orders, and other administrative processes when required.
• Support onboarding, internal projects, and other operational activities.
• Identify recurring customer or administrative issues and communicate them to the appropriate teams.
• Maintain confidentiality when handling customer, employee, and company information.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent attention to detail and accuracy.
• Strong organizational and time-management skills.
• Strong problem-solving and active listening abilities.
• Ability to manage multiple customer and administrative tasks simultaneously.
• Strong follow-up and task-management skills.
• Proficiency withGoogle Workspace or Microsoft Office.
• Comfortable using CRM systems, spreadsheets, calendars, email, chat, and other digital tools.
• Ability to communicate professionally with customers and internal teams.
• Ability to work independently and take initiative.
• Professional, reliable, empathetic, and proactive approach.

Requirements

• Previous experience incustomer service, administrative support, office administration, virtual assistance, or a similar role.
• Experience handling customer inquiries and administrative tasks.
• Experience using CRM systems, spreadsheets, calendars, or other business software.
• Strong computer and digital skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaborate effectively with remote teams.
• Reliable internet connection and a suitable setup for remote work.
• Professional, organized, dependable, and customer-oriented attitude.
• English proficiency is required if the position involves supporting English-speaking customers, clients, or teams.

By applying to this position, we’ll create yourSimera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.