Remote Customer Service & Admin Assistant

Simera; San Francisco (CA); On-site; USD 48,000 - 60,000; Full time

Job summary

Simera is seeking a highly organized, proactive Customer Service & Admin Assistant to provide excellent customer support while assisting with daily administrative and operational tasks in a remote-friendly setup.

The role focuses on responding to inquiries, maintaining records, coordinating schedules, and supporting internal teams to ensure a professional and positive customer experience.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent attention to detail and accuracy.
• Strong organizational and time-management skills.
• Strong problem-solving and active listening abilities.
• Ability to manage multiple tasks simultaneously.
• Strong follow-up and task-management skills.
• Proficiency with Google Workspace or Microsoft Office.
• Comfortable using CRM systems, spreadsheets, calendars, email, chat, and other digital tools.
• Ability to communicate professionally with customers and internal teams.

Responsibilities

• Respond to customer inquiries through email, phone, chat, and other channels.
• Provide accurate information and timely solutions to customer questions and concerns.
• Handle customer requests, complaints, and follow-ups professionally.
• Escalate complex customer issues to the appropriate team when necessary.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Manage calendars, appointments, meetings, and scheduling requests.
• Organize and maintain digital files, documents, records, and databases.
• Perform data entry and update customer and administrative information.
• Prepare and update reports, spreadsheets, documents, and presentations.
• Monitor administrative tasks, deadlines, and follow-ups to ensure timely completion.
• Coordinate information and requests between customers, internal teams, and external contacts.
• Assist with invoices, expenses, orders, and other administrative processes when required.
• Support onboarding, internal projects, and other operational activities.
• Identify recurring customer or administrative issues and communicate them to the appropriate teams.
• Maintain confidentiality when handling customer, employee, and company information.

Skills

Communication excellence

Customer service

Attention to detail

Organizational skills

Problem solving

Time management

Multitasking

Follow-up

Google Workspace

CRM systems

Tools

Google Workspace

Microsoft Office

CRM tools

Spreadsheets

Job description

Simera is seeking a highly organized, proactive Customer Service & Admin Assistant to provide excellent customer support while assisting with daily administrative and operational tasks in a remote-friendly setup.

The role focuses on responding to inquiries, maintaining records, coordinating schedules, and supporting internal teams to ensure a professional and positive customer experience.