Remote Customer Retention Specialist (Part-Time)

Globe Life; United States; Remote; USD 22,000 - 33,000; Part time

Benefits offered by this job

Health insurance

401(k) and retirement plans

Paid holidays and time off

Parental leave

Education reimbursement

Job summary

Globe Life is hiring a Part-Time Customer Retention Representative (Remote) to conserve business for our policyholders. You will handle calls about coverage, premiums, and policy details, aiming to retain customers and adjust coverage as needed.

The role requires clear communication, empathy, and the ability to work shifts in AM/PM for a remote team. Prior call center and life/health knowledge are valued.

Qualifications

• Requires a high school diploma or equivalent.
• Typing speed of 30 wpm.
• Experience in a call center environment is preferred.
• Knowledge of life and/or health insurance terminology is a plus.
• Strong verbal and written communication skills.

Responsibilities

• Answer questions regarding coverage, premium, and policy information.
• Make outbound calls to existing policyholders to retain, resell, and recover lapsed or delinquent policies.
• Recommend appropriate coverage adjustments based on policyholder needs.
• Record and maintain accurate policyholder information for reporting and transactional purposes.
• Communicate clearly and empathetically, adapting to each customer’s needs.
• Follow up with customers to confirm understanding and satisfaction with proposed solutions.
• Stay current on life insurance products, policy features, and procedures.
• Meet or exceed contact center KPIs such as call volume and retention.

Skills

Call center experience

Typing 30 wpm

MS Office

Bilingual Spanish

Excellent communication

Education

High school diploma or equivalent

Tools

CRM software

Job description

Globe Life is hiring a Part-Time Customer Retention Representative (Remote) to conserve business for our policyholders. You will handle calls about coverage, premiums, and policy details, aiming to retain customers and adjust coverage as needed.

The role requires clear communication, empathy, and the ability to work shifts in AM/PM for a remote team. Prior call center and life/health knowledge are valued.