Part-Time Remote Life Insurance Retention Specialist

Globe Life; McKinney (TX); Remote; USD 20,664 - 27,552; Part time

Job summary

An insurance company is seeking a Part-Time Customer Retention Representative to engage with policyholders and recover lapsed policies. This remote position involves inbound and outbound calls, requiring excellent communication skills and a high school diploma. You will play a key role in maintaining customer relationships and providing solutions for policyholders. Evening shifts available from Monday to Friday, with Saturday morning hours required.

Qualifications

• Excellent verbal and written communication skills.
• Minimum typing speed of 30 wpm.
• Experience in a call center environment preferred.
• Some experience in insurance and/or sales is preferred.

Responsibilities

• Handle incoming calls from policyholders.
• Proactively contact customers with lapsed life insurance policies.
• Assess individual policyholder situations and recommend coverage adjustments.
• Maintain accurate records of all customer interactions.

Skills

Verbal communication skills

Written communication skills

Customer service skills

Problem-solving attitude

Basic Microsoft Office Skills

Education

High school diploma or equivalent

Job description

An insurance company is seeking a Part-Time Customer Retention Representative to engage with policyholders and recover lapsed policies. This remote position involves inbound and outbound calls, requiring excellent communication skills and a high school diploma. You will play a key role in maintaining customer relationships and providing solutions for policyholders. Evening shifts available from Monday to Friday, with Saturday morning hours required.