Retention & Renewal Specialist — Customer Care Champion

Llyrena Sherwood - State Farm Agent; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Advancement

Paid time off

Training & development

Vision insurance

Dental insurance

401(k) matching

Free snacks

Job summary

Llyrena Sherwood - State Farm Agent in Phoenix, AZ is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and policy updates. This role focuses on outreach and retention to help the office grow.

You will need strong customer service skills, the ability to build trust, and a willingness to obtain state insurance licenses. Join a team committed to integrity, service, and community impact.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication

Active listening

Customer experience

Account management

Licensing eligibility

Job description

Llyrena Sherwood - State Farm Agent in Phoenix, AZ is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and policy updates. This role focuses on outreach and retention to help the office grow.

You will need strong customer service skills, the ability to build trust, and a willingness to obtain state insurance licenses. Join a team committed to integrity, service, and community impact.