Remote Customer Resolution Specialist

USR D&G USA Resources LLC; Norwalk (CT); On-site; USD 25,000 - 36,000; Full time

Job summary

Domestic & General is hiring a Customer Resolutions Agent for a remote role across the United States. The position is full-time (40 hours per week) with a pay rate of $22.00 per hour, focusing on resolving escalations, complaints and service requests to uphold customer satisfaction and loyalty.

You will work with a customer-centric mindset, handle product replacements and claims, and strive to exceed service level agreements while maintaining financial accountability of warranty plans.

Qualifications

• Experience in a customer resolutions or complaints handling role.
• Ability to stay calm and decisive under pressure.
• Strong problem-solving and decision-making skills.

Responsibilities

• Resolve escalations, complaints, service requests and product replacements.
• Listen with empathy and acknowledge customer concerns to champion the customer voice.
• Meet KPI expectations defined by leadership to drive customer outcomes.

Skills

Excellent communication

Attention to detail

Autonomous work

Customer service mindset

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

Domestic & General is hiring a Customer Resolutions Agent for a remote role across the United States. The position is full-time (40 hours per week) with a pay rate of $22.00 per hour, focusing on resolving escalations, complaints and service requests to uphold customer satisfaction and loyalty.

You will work with a customer-centric mindset, handle product replacements and claims, and strive to exceed service level agreements while maintaining financial accountability of warranty plans.