Remote Customer Resolutions Specialist

Domestic & General Group; Northern (KY); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Domestic & General is seeking a Customer Resolutions Agent to join our US Contact Centre remotely. You will handle escalations, resolve complaints, manage cases, and help maintain service levels while protecting the customer experience.

The role emphasizes empathy, clear communication, and the ability to work autonomously in a fast‑paced environment. Prior complaint handling experience and proficiency with Word, Excel, and PowerPoint are valued.

Qualifications

• Experience in resolving complaints and handling escalations.
• Ability to make sound decisions under pressure.
• Capable of working independently with high accuracy.
• Strong customer service orientation and communication skills.
• Proficiency with MS Word, Excel, and PowerPoint.

Responsibilities

• Ensure positive outcomes for escalations, complaints, service requests, and product replacements.
• Be the voice of the customer, listening with empathy and acknowledging concerns.
• Adhere to KPI expectations defined by leadership to meet customer outcomes.

Skills

Complaint handling

Decision making under pressure

Autonomous work

Attention to detail

Customer service

Microsoft Office

Tools

Word

Excel

PowerPoint

Job description

Domestic & General is seeking a Customer Resolutions Agent to join our US Contact Centre remotely. You will handle escalations, resolve complaints, manage cases, and help maintain service levels while protecting the customer experience.

The role emphasizes empathy, clear communication, and the ability to work autonomously in a fast‑paced environment. Prior complaint handling experience and proficiency with Word, Excel, and PowerPoint are valued.