Remote Customer Representative (Night Shift)

The International Academy - Amman; Town of Texas (WI); Remote; USD 30,000 - 50,000; Full time

Job summary

A U.S.-based company is seeking a fluent English-speaking customer service representative for a remote night shift position focused on handling communications with American customers. Responsibilities include answering inbound calls, responding to emails and texts, and coordinating with the team. Ideal candidates will have a minimum of 2 years in customer service and a strong understanding of American culture.

Benefits

Supportive and collaborative work environment

Full paid training

Opportunity to work with a U.S.-based team

Qualifications

• Minimum 2 years of customer service experience in English.
• Strong familiarity with American culture, tone, and language.
• Reliable internet connection and quiet work environment.

Responsibilities

• Answer inbound calls from new and existing U.S. customers.
• Respond to emails and text messages in a professional and timely manner.
• Gather necessary information for scheduling services.

Skills

Fluency in English

Excellent communication

Interpersonal skills

Job description

• Remote Customer Representative (Night Shift)

Please note that you still haven't applied to this job. Kindly click the "Apply Now" button to send your job application and CV.

You must first log in before applying to jobs.

Remote Customer Representative (Night Shift)

Position: Remote Customer Support Representative (Night Shift)
Location: Remote – Based in Jordan

Schedule: Monday through Saturday

Monday to Friday: 4:30 PM – 1:00 AM (Amman Time)

Contract Type: Full-Time, One-Year Contract (renewable)

About the Role:

We are a U.S.-based company located in Texas, seeking a fluent English-speaking customer service representative to join our remote team. This is a night shift position focused on handling communications with American customers only via phone, email, and text.

No cold calling is required. All communication is inbound or follow-up related to existing or new customer inquiries.

Key Responsibilities:

Answer inbound calls from new and existing U.S. customers

Respond to emails and text messages in a professional and timely manner

Gather necessary information for scheduling services

Communicate and coordinate with the team lead through Slack

Handle customer questions, concerns, and feedback clearly and effectively

Ensure smooth coordination between customer needs and internal teams

Requirements:

Fluency in English is a must; American accent highly preferred

Minimum 2 years of customer service experience in English

Strong familiarity with American culture, tone, and language

Excellent communication and interpersonal skills

Reliable internet connection and quiet work environment

Comfortable working a night shift (4:30 PM – 1:00 AM Amman time)

What We Offer:

Full-time, remote position

Supportive and collaborative work environment

Full paid training, can be done in our office in Amman or remotley.

Opportunity to work with a U.S.-based team

If you meet the qualifications and are comfortable with the working hours, we’d love to hear from you!

Job Openings in Mikes Cleaning & Organizing

How likely is it that you would recommend Akhtaboot to a friend or colleague?

What changes would Akthaboot have to make for you to give it a higher rating?