Remote Customer Representative (Night Shift)

HalalaH; Town of Texas (WI); Remote; USD 35,000 - 50,000; Full time

Job summary

A U.S.-based company located in Texas is looking for a Remote Customer Support Representative for night shifts to handle communications with American customers. The role requires fluency in English, a minimum of two years of customer service experience, and entails answering inbound calls, responding to emails and texts, and ensuring seamless coordination with the internal team.

Benefits

Supportive and collaborative work environment

Full paid training

Opportunity to work with a U.S.-based team

Qualifications

• Minimum 2 years of customer service experience in English.
• Strong familiarity with American culture, tone, and language.
• Reliable internet connection and quiet work environment.

Responsibilities

• Answer inbound calls from new and existing U.S. customers.
• Respond to emails and text messages in a professional and timely manner.
• Gather necessary information for scheduling services.

Skills

Fluency in English

Customer service experience in English

Excellent communication skills

Familiarity with American culture

Job description

Remote Customer Representative (Night Shift)

Position: Remote Customer Support Representative (Night Shift)

Location: Remote – Based in Jordan

Schedule: Monday through Saturday

Monday to Friday: 4:30 PM – 1:00 AM (Amman Time)

Contract Type: Full-Time, One-Year Contract (renewable)

About the Role

We are a U.S.-based company located in Texas, seeking a fluent English-speaking customer service representative to join our remote team. This is a night shift position focused on handling communications with American customers only via phone, email, and text. No cold calling is required. All communication is inbound or follow-up related to existing or new customer inquiries.

Key Responsibilities

• Answer inbound calls from new and existing U.S. customers
• Respond to emails and text messages in a professional and timely manner
• Gather necessary information for scheduling services
• Communicate and coordinate with the team lead through Slack
• Handle customer questions, concerns, and feedback clearly and effectively
• Ensure smooth coordination between customer needs and internal teams

Requirements

• Fluency in English is a must; American accent highly preferred
• Minimum 2 years of customer service experience in English
• Strong familiarity with American culture, tone, and language
• Excellent communication and interpersonal skills
• Reliable internet connection and quiet work environment
• Comfortable working a night shift (4:30 PM – 1:00 AM Amman time)

What We Offer

• Full-time, remote position
• Supportive and collaborative work environment
• Full paid training, can be done in our office in Amman or remotely
• Opportunity to work with a U.S.-based team

If you meet the qualifications and are comfortable with the working hours, we’d love to hear from you!