Remote Customer Representative (Night Shift)

Jordan River Foundation; Town of Texas (WI); Remote; USD 30,000 - 42,000; Full time

Job summary

A U.S.-based company is seeking a fluent English-speaking Customer Support Representative for a night shift role. This remote position involves handling customer inquiries via phone, email, and text, ensuring professional communication and coordination. The ideal candidate will have experience in customer service, strong interpersonal skills, and a reliable work environment.

Benefits

Supportive and collaborative work environment

Full paid training

Opportunity to work with a U.S.-based team

Qualifications

• Minimum 2 years of customer service experience in English.
• Strong familiarity with American culture, tone, and language.
• Reliable internet connection and quiet work environment.

Responsibilities

• Answer inbound calls from new and existing U.S. customers.
• Respond to emails and text messages in a professional manner.
• Gather necessary information for scheduling services.

Skills

Fluency in English

Excellent communication skills

Interpersonal skills

Job description

• Remote Customer Representative (Night Shift)

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Remote Customer Representative (Night Shift)

Position: Remote Customer Support Representative (Night Shift)
Location: Remote – Based in Jordan

Schedule: Monday through Saturday

Monday to Friday: 4:30 PM – 1:00 AM (Amman Time)

Contract Type: Full-Time, One-Year Contract (renewable)

About the Role:

We are a U.S.-based company located in Texas, seeking a fluent English-speaking customer service representative to join our remote team. This is a night shift position focused on handling communications with American customers only via phone, email, and text.

No cold calling is required. All communication is inbound or follow-up related to existing or new customer inquiries.

Key Responsibilities:

Answer inbound calls from new and existing U.S. customers

Respond to emails and text messages in a professional and timely manner

Gather necessary information for scheduling services

Communicate and coordinate with the team lead through Slack

Handle customer questions, concerns, and feedback clearly and effectively

Ensure smooth coordination between customer needs and internal teams

Requirements:

Fluency in English is a must; American accent highly preferred

Minimum 2 years of customer service experience in English

Strong familiarity with American culture, tone, and language

Excellent communication and interpersonal skills

Reliable internet connection and quiet work environment

Comfortable working a night shift (4:30 PM – 1:00 AM Amman time)

What We Offer:

Full-time, remote position

Supportive and collaborative work environment

Full paid training, can be done in our office in Amman or remotley.

Opportunity to work with a U.S.-based team

If you meet the qualifications and are comfortable with the working hours, we’d love to hear from you!

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