Remote Customer Representative (Night Shift)

Alhokair Group; Town of Texas (WI); Remote; USD 35,000 - 50,000; Full time

Job summary

A U.S.-based company is seeking a fluent English-speaking Remote Customer Support Representative for night shifts. This role requires handling inbound communications only with American customers, ensuring a professional and timely response to inquiries. The candidate will work closely with the team and must have at least two years of customer service experience and familiarity with American culture.

Benefits

Supportive work environment

Full paid training

Opportunity to work with a U.S.-based team

Qualifications

• Fluency in English required; American accent preferred.
• Minimum 2 years of customer service experience.
• Strong familiarity with American culture.

Responsibilities

• Answer inbound calls from U.S. customers.
• Respond to emails and text messages professionally.
• Gather necessary information for scheduling services.

Skills

Communication

Interpersonal skills

Customer Service

Job description

Remote Customer Representative (Night Shift)

Position: Remote Customer Support Representative (Night Shift)

Location: Remote – Based in Jordan

Schedule: Monday through Saturday

Hours: Monday to Friday, 4:30 PM – 1:00 AM (Amman Time)

Contract Type: Full-Time, One-Year Contract (renewable)

About the Role:

We are a U.S.-based company located in Texas, seeking a fluent English-speaking customer service representative to join our remote team. This is a night shift position focused on handling communications with American customers only via phone, email, and text.

No cold calling is required. All communication is inbound or follow-up related to existing or new customer inquiries.

Key Responsibilities:

• Answer inbound calls from new and existing U.S. customers
• Respond to emails and text messages in a professional and timely manner
• Gather necessary information for scheduling services
• Communicate and coordinate with the team lead through Slack
• Handle customer questions, concerns, and feedback clearly and effectively
• Ensure smooth coordination between customer needs and internal teams

Requirements:

• Fluency in English is a must; American accent highly preferred
• Minimum 2 years of customer service experience in English
• Strong familiarity with American culture, tone, and language
• Excellent communication and interpersonal skills
• Reliable internet connection and quiet work environment
• Comfortable working a night shift (4:30 PM – 1:00 AM Amman time)

What We Offer:

• Full-time, remote position
• Supportive and collaborative work environment
• Full paid training, available in our office in Amman or remotely
• Opportunity to work with a U.S.-based team

If you meet the qualifications and are comfortable with the working hours, we’d love to hear from you!