Remote Customer Representative (Night Shift)

Tabukpharmaceuticals; Town of Texas (WI); Remote; USD 30,000 - 45,000; Full time

Job summary

A U.S.-based company is looking for a Remote Customer Support Representative for the night shift, providing support to American customers via phone, email, and text. The ideal candidate will have strong English communication skills and at least 2 years of customer service experience. This full-time position offers flexibility and the chance to work with a supportive team while managing customer inquiries effectively.

Benefits

Supportive and collaborative work environment

Full paid training available

Opportunity to work with a U.S.-based team

Qualifications

• Fluency in English required.
• Minimum 2 years of customer service experience in English.
• Familiarity with American culture and tone.

Responsibilities

• Answer inbound calls from new and existing U.S. customers.
• Respond to emails and text messages in a professional manner.
• Gather necessary information for scheduling services.

Skills

Communication

Interpersonal Skills

Customer Service

Job description

Remote Customer Representative (Night Shift)

Position: Remote Customer Support Representative (Night Shift)

Location: Remote – Based in Jordan

Schedule: Monday through Saturday

Monday to Friday: 4:30 PM – 1:00 AM (Amman Time)

Contract Type: Full-Time, One-Year Contract (renewable)

About the Role:

We are a U.S.-based company located in Texas, seeking a fluent English-speaking customer service representative to join our remote team. This is a night shift position focused on handling communications with American customers only via phone, email, and text.

No cold calling is required. All communication is inbound or follow-up related to existing or new customer inquiries.

Key Responsibilities:

• Answer inbound calls from new and existing U.S. customers
• Respond to emails and text messages in a professional and timely manner
• Gather necessary information for scheduling services
• Communicate and coordinate with the team lead through Slack
• Handle customer questions, concerns, and feedback clearly and effectively
• Ensure smooth coordination between customer needs and internal teams

Requirements:

• Fluency in English is a must; American accent highly preferred
• Minimum 2 years of customer service experience in English
• Strong familiarity with American culture, tone, and language
• Excellent communication and interpersonal skills
• Reliable internet connection and quiet work environment
• Comfortable working a night shift (4:30 PM – 1:00 AM Amman time)

What We Offer:

• Full-time, remote position
• Supportive and collaborative work environment
• Full paid training, can be done in our office in Amman or remotely
• Opportunity to work with a U.S.-based team

If you meet the qualifications and are comfortable with the working hours, we’d love to hear from you!