Remote Customer Programs Leader — Scale Post-Sales

Webhosting; United States; Remote; USD 125,000 - 145,000; Full time

Benefits offered by this job

Healthcare for family

401K

RSU grants

ESPP program

Flexible vacation

Maternity & paternity leave

MacBook Pro

Workstation stipend

Childcare bonus

Fertility treatment

Work-life balance culture

Job summary

Backblaze in the United States is building a scalable post‑sales organization. As Sr.

Customer Programs Manager you’ll own programs that define every touchpoint after sign‑on, from onboarding playbooks to Voice of Customer systems, partnering with CS, Support, Product, and Sales. You’ll design end‑to‑end experiences for enterprise and white‑label customers, translate insights into roadmap input, and create repeatable enablement that accelerates value.

Qualifications

• 5+ years in Customer Success, Customer Experience, or Program Management.
• Built programs from scratch end‑to‑end and measured impact.
• Able to communicate with diverse stakeholders from engineers to executives.
• Experience with VOC programs, NPS/CSAT, and turning data into decisions.
• Strong writing skills for executive briefings and team docs.

Responsibilities

• Own the post‑sales experience and define service standards and onboarding playbooks.
• Build the Voice of Customer engine and translate insights into product and support improvements.
• Create scalable enablement programs with content, certifications, and self‑serve resources.
• Define end‑to‑end onboarding for partners and enterprise accounts (white‑label, OEM).
• Track program health with leading and lagging indicators and scale successful initiatives.

Skills

Customer Success

Program Management

VOC programs

Cross-functional collaboration

Tools

NPS frameworks

Job description

Backblaze in the United States is building a scalable post‑sales organization. As Sr.

Customer Programs Manager you’ll own programs that define every touchpoint after sign‑on, from onboarding playbooks to Voice of Customer systems, partnering with CS, Support, Product, and Sales. You’ll design end‑to‑end experiences for enterprise and white‑label customers, translate insights into roadmap input, and create repeatable enablement that accelerates value.