Post-Sales Operations & Strategy Lead

Persona AI; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) contribution

Unlimited PTO

Mental health days

Professional development stipend

Job summary

Persona is seeking a Customer Operations Manager for its Post-Sales team in San Francisco. You will partner with Post-Sales leadership to develop and scale customer success programs, optimize processes, and drive efficiency across customer-facing functions.

You will influence strategic initiatives, implement go-to-market tooling, and build structured programs to maximize impact for customers. This is a chance to shape a world-class Post-Sales organization within a fast-paced SaaS environment.

Qualifications

• 5+ years of experience in Go-To-Market operations, strategy, or business consulting in a SaaS company.
• Direct experience in a Customer Success or Solutions Engineering role is a plus.
• Strong understanding of Customer Success concepts, metrics, and processes/best practices.

Responsibilities

• Define and implement lifecycle processes with Post-Sales leadership to support customer outcomes and growth.
• Assist in establishing touch points throughout the customer journey (pre and post-onboarding).
• Develop processes and systems that support our customer engagement methodology across segments and teams.
• Research, evaluate, and implement tools to increase efficiency of the Post-Sales team.
• Identify opportunities for scalable, future-proofed process automation.
• Create content and playbooks to enable consistent delivery of customer outcomes.
• Design and build reporting for Post-Sales leadership (adoption, sentiment, advocacy, renewals).
• Collaborate with enablement to manage training during onboarding and ongoing education.

Skills

GTM operations

Strategy

Cross-functional

Data storytelling

Tools

Excel

Salesforce

SQL

Looker

Tableau

Job description

Persona is seeking a Customer Operations Manager for its Post-Sales team in San Francisco. You will partner with Post-Sales leadership to develop and scale customer success programs, optimize processes, and drive efficiency across customer-facing functions.

You will influence strategic initiatives, implement go-to-market tooling, and build structured programs to maximize impact for customers. This is a chance to shape a world-class Post-Sales organization within a fast-paced SaaS environment.